product ai-call-transcription-summary 
Cisco - Contact Center
FEBRUARY 18, 2020
Many of our customers across the globe and from many industries have shared with us their struggle to balance the need for innovation with cloud-based capabilities powered by artificial intelligence (AI) to stay competitive while maximizing their valuable on-premises contact center investments in people, process, and technology.
Cisco - Contact Center
AUGUST 3, 2020
This open platform architecture enables our customers to easily add and integrate with advanced cloud applications such as AI-based virtual agents, advanced data analytics, workforce optimization, and other Webex applications, including Webex Experience Management, Webex Calling, and Webex Control Hub.
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JustCall
APRIL 3, 2024
A surge in call volume is always good news for your business. It shows more customers are interested in your product or service. But, it also leads to chaotic calls and handling long call queues for customer support and sales teams. So, how do you manage call surges during unanticipated high-traffic periods?
Cisco - Contact Center
JANUARY 27, 2020
Integration of new cognitive capabilities powered by Voicea and Google Cloud’s Contact Center AI that turn your agents into “super agents”. This is why Cisco is focused on making life easier and more productive for your agents by infusing artificial intelligence into their everyday experiences. Announcement Highlights.
AWS Machine Learning
NOVEMBER 22, 2022
Companies that sell products or services online need to constantly monitor customer reviews left on their website after purchasing a product. We also demonstrate how to understand the different sentiments associated with specific entities in the text (such as company, product, person, or brand) directly from the API.
Pointillist
SEPTEMBER 28, 2021
Enterprises expect contact center leaders to transform call centers into customer experience hubs, delivering the exceptional experiences that customers demand and drive long-term growth. Contact centers often apply speech and text analytics tools to analyze interactions through their IVR, chat and call systems.
JustCall
APRIL 12, 2023
If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. Look for a tool that provides the necessary features for your sales process, such as call recording, analytics, and integrations with other tools. Call recording – Record and monitor agent calls to improve quality and performance.
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