Beyond Philosophy

MAY 15, 2023

Every time I turn on the news, I hear about the potential of a recession. ” Having lived through many recessions, I have seen time after time what happens. How confident are you to deliver an excellent Customer experience (CX) in 2023 as we enter these turbulent times? You’ll get 11 opinions.”

Customer Experience 195

Customer Experience Self service Feedback Management 195

Totango

JUNE 15, 2022

Right now, we are on the cusp of an economic downturn. All companies are going through the exercise of evaluating their investments, deciding what to cut and what to keep, what strategies to use, and simply, how to weather the storm. How to Solidify Customer Relationships During an Economic Downturn.

Best practices 101

Best practices Enterprise Customer retention Marketing 101

Totango

AUGUST 18, 2022

At the same time, you need to minimize time-to-value (TTV) to ensure customers see the benefits of your product as soon as possible. Finally, we’ll offer some tips on why optimizing your onboarding process matters and how you can leverage technology to integrate your checklist into an efficient onboarding process.

Journey mapping 92

Journey mapping SaaS Upselling Enterprise 92

Totango

OCTOBER 8, 2020

In a time of global uncertainty, it is a practical and powerful goal. Customer success best practices encourage you to follow customer behavior and leverage automation to engage the customers with the right value at the right time. Now is not the time to guess. Establish and utilize digital forms of communication and service.

Customer retention 63

Customer retention B2B Enterprise Best practices 63

Totango

APRIL 28, 2020

A global pandemic is but one possibility here; natural disasters and other crises may pull the rug out from under your organization’s feet at any time. In difficult, uncertain times, attracting new customers becomes exponentially harder as budgets tighten and priorities shift.

Customer retention 111

Customer retention Enterprise Accountability Technology 111

SmartKarrot

NOVEMBER 2, 2020

The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In this mix, it is necessary to find efficient ways to sustain your business. So, retaining customers becomes necessary for any company to sustain itself in this economic turbulence.

Customer retention 21

Customer retention Consulting Consulting Marketing 21

Totango

MAY 1, 2020

Retaining existing customers is especially important during uncertain economic times, when fewer new customers may be signing on with your service. That’s why customer retention management software is a vital component of your retention strategy. What Are the Benefits of Customer Retention Management Software?

Customer retention 62

Customer retention Management Enterprise Upselling 62