VocalCom

JULY 15, 2019

As Aberdeen Group points out, the financial benefits of mapping are tremendous: an 18 times faster average sales cycle, 56% more revenue from cross-selling and upselling, and 3.5 The post 4 Reasons Why Your Brand Should Create a Customer Journey Map appeared first on Vocalcom Blog. times greater revenue from customer referrals.

Journey mapping 48

Journey mapping Contact center software Interactive Voice Response Upselling 48

VocalCom

APRIL 9, 2018

Understanding your customers’ behavior is critical to identifying opportunities for upselling and cross-selling. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Customer Service 48

Customer Service Self service Contact center software Chatbots 48

VocalCom

JULY 31, 2017

Such brands enjoy an average sales cycle that is 18 times faster, with 56% more revenue from upselling and cross-selling efforts. The post 5 Key Benefits of Customer Journey Mapping appeared first on Vocalcom Blog. Increased sales. The same study reveals tremendous potential for increased sales.

Journey mapping 48

Journey mapping Contact center software Interactive Voice Response Upselling 48

VocalCom

NOVEMBER 13, 2017

For example, post-purchase emails can boost your upselling and cross-selling efforts while customers are still thinking about your brand. The post 5 Tips for Optimizing Email Marketing Campaigns appeared first on Vocalcom Blog. Use strategic timing. Be sure to send your emails when customers will appreciate them the most.

Marketing 48

Marketing Contact center software Upselling B2B 48

VocalCom

NOVEMBER 13, 2017

For example, post-purchase emails can boost your upselling and cross-selling efforts while customers are still thinking about your brand. The post 5 Tips for Optimizing Email Marketing Campaigns appeared first on Vocalcom Blog. Use strategic timing. Be sure to send your emails when customers will appreciate them the most.

Marketing 48

Marketing Contact center software Upselling B2B 48

SmartKarrot

FEBRUARY 17, 2022

The most recent entrant in the C-Suite executive rank is a Chief Omnichannel Officer – the topic of this blog article. Integrating different contact centers and customer technologies to provide an Omnichannel experience for the customers and employees working in the organization. contact-form-7].

Chief Customer Officer 10

Chief Customer Officer SaaS B2B Multichannel 10

Contact Center Pipeline

NOVEMBER 30, 2022

This month, our blog readers were interested in a variety of topics affecting their centers. Leslie discusses the skill that is of the utmost importance for our remote workers–writing well. The pandemic has brought a surge in independent workers, and Kim helps our readers learn how best to navigate these contract arrangements.

Upselling 29

Upselling Self service Cloud contact Multichannel 29

Global Response

MAY 1, 2023

Some services that may be offered by inbound call centers are: customer service and support full-service help desk multilingual support technical support order taking appointment setting customer chat and multichannel support omnichannel support Almost every company who sells a service or a product will need some support for inbound calls.

Call Center 62

Call Center Multichannel virtual call center outsourcing 62

Eptica

DECEMBER 4, 2015

If they can deliver a superior in store experience then they can convert footfall into sales and even upsell products. Add in the 23% buying on smartphones while in store, and it demonstrates today’s multichannel retail landscape. part of the research. There were three key points: 1. Share this page on: Tweet.

Multichannel 49

Multichannel Customer Service Upselling Contact Center 49

Comm100

FEBRUARY 5, 2018

This blog post aims to demystify customer engagement software by identifying the kinds of engagement tools that are out there, and what these tools are good for. Multichannel and Omnichannel Software. Others may have tools that allow companies to partake in multichannel or omnichannel customer engagement. CRM Software.

CRM 48

CRM Marketing Multichannel Self service 48

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Although Comm100 is primarily a customer service software, it also acts as a sales solution, helping contact centers convert leads and upsell products in real time, just as a salesperson might do in a brick-and-mortar store.

CRM 41

CRM Enterprise SaaS Marketing 41