SmartAction

MAY 6, 2019

This is the third of a five-part blog series that outlines the Five Best Practices for AI Self-Service Without Compromise. Delivery over the cloud has made integration with existing contact center systems easier and more seamless, as well. There are many different kinds of data that help virtual agents do their jobs better.

Self service 40

Self service Virtual Agent Best practices Contact Center 40

Call Experts

MAY 8, 2019

Chatbots or virtual agents can address a wide range of features and questions to provide relevant analysis and efficient protocol. Develop sophisticated performance analytics that evaluates contact center metrics. More Blogs Menu. Understand top tier contact center operations and benefits.

Customer Experience 65

Customer Experience outsourcing Call Center Virtual Agent 65

SmartAction

SEPTEMBER 5, 2018

You’re finally transferred to a live agent, who asks you a series of routine questions – followed by what feels to be a much more complicated process than you originally figured. Everyone has their own story, no matter if it is in financial, healthcare, insurance, retail, utilities, or travel industries.

Call Center 40

Call Center Virtual Agent Automotive Entertainment 40

SmartAction

JANUARY 16, 2020

If you’ve experienced a bad Virtual Agent recently, chances are, it may have had nothing to do with the underlying technologies and everything to do with how it was designed. For example, scheduling appointments used to be a huge hang-up for Virtual Agents. Conversational UX. It’s a true natural language application.

Virtual Agent 53

Virtual Agent Self service Government Healthcare 53

Stafford Communications

SEPTEMBER 10, 2019

It’s likely that within a few years we will see AI enhance many of the current tasks being performed by live agents, helping to streamline processes and reduce costs. Here are some examples of how AI is helping in call centers: Virtual Agents. Healthcare. Consulting & Compliance.

Call Center 61

Call Center Interactive Voice Response outsourcing Virtual Agent 61

Stafford Communications

SEPTEMBER 10, 2019

It’s likely that within a few years we will see AI enhance many of the current tasks being performed by live agents, helping to streamline processes and reduce costs. Here are some examples of how AI is helping in call centers: Virtual Agents.

Call Center 52

Call Center Interactive Voice Response outsourcing Virtual Agent 52

NICE inContact

NOVEMBER 16, 2018

When it comes to reducing expenses within contact center operations, one of the best ways to do so is to reduce the amount of time that live agents spend on the phone. With that being said, one of the biggest time-consumers of live agent minutes comes from repetitive and tedious data gathering.

Virtual Agent 48

Virtual Agent Contact Center Average Handle Time Call Center 48

Global Response

MAY 1, 2023

Multichannel call centers handle inbound customer communication on a variety of channels, not just phone calls. As such, they’re more properly referred to as “ multichannel contact centers.” These call centers may handle phone, email, SMS, social media, and more.

Call Center 62

Call Center Multichannel virtual call center outsourcing 62

Uniphore

OCTOBER 21, 2021

This empowers contact center agents to deliver highly effective, personalized and empathetic interactions. Digital transformation is key to contact centers providing the ultimate modern day customer service experience and how conversations are handled during the entire customer journey — pre, during and post interaction.

Interactive Voice Response 75

Interactive Voice Response Self service Call flow Virtual Agent 75