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Leading Contact Center Conferences and Events

Fonolo

Attending contact center conferences and live events is an excellent way to keep up with technology and best practices in this rapidly changing industry. Call Center and Customer Service Conferences If you’re wondering what contact center or customer service industry conferences to attend in 2023, we’ve got you covered!

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Reshaping Healthcare Support: How Automation Answered Patient Care Challenges

SmartAction

The healthcare landscape underwent a profound transformation in the aftermath of the COVID-19 pandemic, reshaping the traditional roles of Interactive Voice Response (IVR) systems and contact centers. Unsurprisingly, healthcare providers are increasingly turning to conversational AI technology to manage the surge in calls.

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Challenges, Trends and Opportunities for Healthcare Cybersecurity Leaders

Cisco - Contact Center

When managing cybersecurity risk, healthcare has always had higher stakes. When a healthcare organization experiences a cyber attack, it’s about more than just money or reputation – it can be life or … Read more on Cisco Blogs

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The Best Contact Center Blogs of 2021

Call Experts

At Call Experts, we are dedicated to providing supportive content every week through our contact center blogs. Because contact center blogs can be an essential tool for understanding services from a company and what it might be like as their customer. . What is a call-out line? What is an HR call-out line?

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Using digital to create better healthcare and more resilient communities

Cisco - Contact Center

Cisco recently hosted its first Smart Healthcare Summit in Singapore, involving experts from the Australian and Asian health and higher education sectors. While the challenges facing healthcare… Read more on Cisco Blogs

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Top three takeaways for healthcare technology leaders at HIMSS 2023

Cisco - Contact Center

With HIMSS23 now behind us, I would like to take the opportunity to reflect back on the insightful discussions we had with healthcare leaders around the evolving role of technology. While the… Read more on Cisco Blogs

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Active Listening for Contact Center Agents: 5 Examples

Fonolo

Active listening is an essential skill for contact center agents for one very good reason: customers want to be heard. Scenario: An insurance customer calls with questions about their healthcare coverage. The post Active Listening for Contact Center Agents: 5 Examples first appeared on Fonolo. Let’s go!