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AI adoption in contact centers – virtual agents

Spearline

AI adoption in contact centersvirtual agents The voice-bot is emerging as an attractive conversational-user-interface which offers accessible and comfortable user interaction. Contact center teams are enthusiastically rolling out virtual agents. Contact us to learn more.

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Human-Centered Design Is the Heart of Intelligent Virtual Agents

SmartAction

Some callers will dial into your contact center because they are frustrated by something like late delivery, unauthorized charges, or having to return a product, etc. In the audio below, you’ll hear a supposed “smart” virtual agent take an entire minute just to ask him what the problem is as a robotic voice interrogates Alex.

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Why Every Contact Center Manager Should Consider Voice-Driven AI

SmartAction

The AI-powered voice assistants of today offer a seamless experience, reaching a virtual assistant, in seconds, that can answer customer intentions with just a few words. Contact center managers who embrace and implement this technology reap the rewards of increased efficiency, reduced costs, and a customer experience that fosters loyalty.

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Embracing Conversational AI for Contact Center Success in 2023

SmartAction

Embrace automation for contact center success in 2023! Are you ready to take your contact center to the next level? So, why are some contact centers still hesitant to implement AI? Let’s address the common objections and show you how to overcome them with conversational AI and virtual agents.

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The DNA of an Intelligent Virtual Agent

SmartAction

Intelligent virtual agents are zeros and ones that make up a human’s approach to simulate humanity as best as possible. While artificial intelligence isn’t human, its unique DNA sequentially makes up a superb customer experience in a contact center solution. Human-Centered Design. Recognition and Cognition.

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5 Ways AI-powered Virtual Agents Improve CX in Utilities

SmartAction

AI-powered virtual agents have come a long way since the days of “Press 1 for billing. This allows AI-powered virtual agents to follow complex dialogue at the rate of normal conversation — yes, even alphanumerical interactions, the most challenging type to capture. Press 2 for enrolling in new energy service.”

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How Virtual Agents Help the Live Agent Workforce

SmartAction

Since the dawn of conversational AI integrating into contact centers, one thing has been heard repeatedly … The robots are here to take our jobs! Yet when examining the facts versus fiction that sentient bots are here to end the live agent workforce, the opposite is true. Think of virtual agents as task relievers.