ShepHyken

JUNE 28, 2019

In the contact center industry, for example, there are fewer phone conversations going into customer support centers than in the past. In this world of increasing self-service interactions, the moments when a customer connects to a support agent are becoming less frequent.

Contact Center 279

Contact Center Self service Banking Airlines 279

Aspect

JULY 31, 2018

When it comes to customer engagement, there’s no better resource than your brand advocates. Naturally, your products or services have to meet standards of excellence – including your contact center operations – but with so many buying options, advocacy carries more weight than ever. appeared first on Aspect Blogs.

Customer advocacy 54

Customer advocacy Contact Center Surveys Sales 54

JustCall

APRIL 5, 2023

It helps you streamline your approach and create a definite process for managing customers. Generating leads and converting prospects to customers is the first step. Customer relations and loyalty play an integral role after that. Top 5 Customer Success Tools Every Business Must Use 1.

Management 52

Management CRM Analytics Customer retention 52

VocalCom

OCTOBER 16, 2017

It may seem like social conversations take up too much agent time, but answering late or ignoring customers altogether is very costly to brands. To win your customers’ loyalty, answer them quickly and sincerely. The more you engage with customers, the more you drive sales.

Customer Service 54

Customer Service Contact center software Customer advocacy Contact Center 54

NICE inContact

OCTOBER 5, 2017

There is a veritable cornucopia of acronyms, measures, metrics, and objectives in the customer experience (CX) space that, if mixed the right way, can provide the exceptional customer journey that is expected. The percentage of time a contact center agent is available to assist customers, divided by the length of their shift.

Customer Experience 54

Customer Experience Average Handle Time Metrics Customer advocacy 54

NICE inContact

OCTOBER 5, 2017

There is a veritable cornucopia of acronyms, measures, metrics, and objectives in the customer experience (CX) space that, if mixed the right way, can provide the exceptional customer journey that is expected. The percentage of time a contact center agent is available to assist customers, divided by the length of their shift.

Customer Experience 54

Customer Experience Average Handle Time Metrics Customer advocacy 54

NICE inContact

OCTOBER 5, 2017

There is a veritable cornucopia of acronyms, measures, metrics, and objectives in the customer experience (CX) space that, if mixed the right way, can provide the exceptional customer journey that is expected. The percentage of time a contact center agent is available to assist customers, divided by the length of their shift.

Customer Experience 49

Customer Experience Average Handle Time Metrics Customer advocacy 49