Brad Cleveland Blog

APRIL 7, 2022

Customer advocacy has the potential to strengthen your organization and transform customers into enthusiastic brand advocates. But you have to unleash it.

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Customer advocacy Contact Center Call Center Customer Service 26

Brad Cleveland Blog

MAY 27, 2021

When implementing your own customer advocacy initiatives, it can be helpful to learn what was worked well for others. This video explores ways organizations have structured their advocacy programs and five traits of successful initiatives. The video is from my LinkedIn Learning Course Customer Advocacy.

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Customer advocacy Contact Center Call Center Customer Experience 29

Brad Cleveland Blog

NOVEMBER 5, 2021

Customer advocacy is most effective when the entire organization works together to do what’s best for customers. That’s great for customers, of course, and the organization benefits from their loyalty. But departments across the organization benefit as well. That’s a point that’s sometimes missed.

Customer advocacy 26

Customer advocacy Contact Center Call Center Customer Experience 26

Brad Cleveland Blog

NOVEMBER 5, 2021

Customer advocacy is most effective when the entire organization works together to do what’s best for customers. That’s great for customers, of course, and the organization benefits from their loyalty. But departments across the organization benefit as well.

Customer advocacy 26

Customer advocacy Contact Center Call Center Customer Experience 26

Brad Cleveland Blog

MAY 27, 2021

When implementing your own customer advocacy initiatives, it can be helpful to learn what was worked well for others. This video explores ways organizations have structured their advocacy programs and five traits of successful initiatives.

Customer advocacy 26

Customer advocacy Contact Center Call Center Customer Experience 26

Brad Cleveland Blog

OCTOBER 1, 2020

It’s a smart move and highly recommended for any organization to instill the principles of customer advocacy in the customer service and operations functions. Harnessing service and … The post Customer Advocacy: Harnessing Service and Operations first appeared on Brad Cleveland.

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Customer advocacy Customer Service Call Center Contact Center 26

Brad Cleveland Blog

OCTOBER 1, 2020

It’s a smart move and highly recommended for any organization to instill the principles of customer advocacy in the customer service and operations functions. Unfortunately not all do.

Customer advocacy 26

Customer advocacy Customer Service Call Center Contact Center 26

Brad Cleveland Blog

NOVEMBER 14, 2017

Customer advocacy is one of those terms that can be confusing. Does the customer advocate for us, the business? Or is it the other way around? One of the past issues of The Edge of Service™ Newsletter suggests the answers to these questions is both!

Customer advocacy 40

Customer advocacy Contact Center Call Center Customer Experience 40

Cisco - Contact Center

NOVEMBER 2, 2023

Valladares, director of brand strategy, customer advocacy, and… Read more on Cisco Blogs To celebrate Hispanic Heritage Month, Cindy Valladares and Laura Elena Garza discussed their experiences as Latinas in tech.

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Customer advocacy 52

Brad Cleveland Blog

JUNE 27, 2019

Customer advocacy has the potential to strengthen your organization and transform customers into enthusiastic brand advocates. But you have to unleash it, whether you’re developing customer advocacy within a team, a department, or across the organization, you’ll need an ongoing approach to guide your efforts.

Customer advocacy 26

Customer advocacy Contact Center Call Center Customer Experience 26

Brad Cleveland Blog

JUNE 27, 2019

Customer advocacy has the potential to strengthen your organization and transform customers into enthusiastic brand advocates.

Customer advocacy 26

Customer advocacy Contact Center Call Center Customer Experience 26

Brad Cleveland Blog

NOVEMBER 14, 2017

Customer advocacy is one of those terms that can be confusing. Does the customer advocate for us, the business? One of the past issues of The Edge of Service® Newsletter suggests the answers … Continue reading → The post Customer Advocacy: An Essential Ingredient appeared first on Brad Cleveland.

Customer advocacy 26

Customer advocacy Contact Center Call Center Customer Experience 26

Brad Cleveland Blog

NOVEMBER 8, 2018

When implementing your own customer advocacy initiatives, it can be helpful to learn what was worked well for others. This video explores ways organizations have structured their advocacy programs and five traits of successful initiatives.

Customer advocacy 26

Customer advocacy Contact Center Call Center Customer Experience 26

Brad Cleveland Blog

MAY 30, 2017

Customer advocacy refers to both how a company advocates for customers (doing what’s best for customers) and how customers advocate for companies (spreading the word about its products, services and brand). Both are vital to success today.

Customer advocacy 26

Customer advocacy Contact Center Call Center Customer Service 26

Brad Cleveland Blog

JUNE 27, 2019

Customer advocacy has the potential to strengthen your organization and transform customers into enthusiastic brand advocates. But you have to unleash it, whether you’re developing customer advocacy within a team, a department, or across the organization, you’ll need an ongoing approach to guide your efforts.

Customer advocacy 20

Customer advocacy Contact Center Call Center Customer Experience 20

Brad Cleveland Blog

FEBRUARY 15, 2018

The foundation of customer advocacy is knowing your customers. I explore what that requires in the video below, part of the Lynda.com … Continue reading → The post Customer Advocacy: Creating the Means to Act appeared first on Brad Cleveland. What they need, expect and experience.

Customer advocacy 26

Customer advocacy Contact Center Call Center Customer Service 26

Brad Cleveland Blog

NOVEMBER 8, 2018

When implementing your own customer advocacy initiatives, it can be helpful to learn what was worked well for others. This video explores ways organizations have structured their advocacy programs and five traits of successful initiatives. The video is from my LinkedIn Learning Course Customer Advocacy.

Customer advocacy 20

Customer advocacy Contact Center Call Center Customer Experience 20

Brad Cleveland Blog

NOVEMBER 8, 2018

When implementing your own customer advocacy initiatives, it can be helpful to learn what was worked well for others. This video explores ways organizations have structured their advocacy programs and five traits of successful initiatives. The video is from my LinkedIn Learning Course Customer Advocacy.

Customer advocacy 20

Customer advocacy Contact Center Call Center Customer Experience 20

Brad Cleveland Blog

MAY 30, 2017

Customer advocacy refers to both how a company advocates for customers (doing what’s best for customers) and how customers advocate for companies (spreading the word about its products, services and brand). The entire course is titled Customer Advocacy and is available at …

Customer advocacy 21

Customer advocacy Contact Center Call Center Customer Service 21

Brad Cleveland Blog

MAY 30, 2017

Customer advocacy refers to both how a company advocates for customers (doing what’s best for customers) and how customers advocate for companies (spreading the word about its products, services and brand). The entire course is titled Customer Advocacy and is available at …

Customer advocacy 20

Customer advocacy Contact Center Call Center Customer Service 20

CX Accelerator

MAY 8, 2018

Would your agents make their screen debut as wise sages, imparting knowledge and truth to help spur your customers to a glorious conclusion in their customer service journey? Or would your agents be more like sword-wielding fighters, battling to defeat angry customer ogres before they burn your contact center to the ground?

Contact Center 160

Contact Center Customer advocacy Morale Education 160

Brad Cleveland Blog

NOVEMBER 14, 2017

Customer advocacy is one of those terms that can be confusing. Does the customer advocate for us, the business? Or is it the other way around? One of the past issues of The Edge of Service® Newsletter suggests the answers to these questions is both!

Customer advocacy 20

Customer advocacy Contact Center Call Center Customer Experience 20

Brad Cleveland Blog

FEBRUARY 15, 2018

The foundation of customer advocacy is knowing your customers. I explore what that requires in the video below, part of the Lynda.com course Customer Advocacy. Creating the means to act from Customer Advocacy by Brad Cleveland. What they need, expect and experience.

Customer advocacy 20

Customer advocacy Contact Center Call Center Customer Service 20

Brad Cleveland Blog

FEBRUARY 15, 2018

The foundation of customer advocacy is knowing your customers. I explore what that requires in the video below, part of the Lynda.com course Customer Advocacy. Creating the means to act from Customer Advocacy by Brad Cleveland. What they need, expect and experience.

Customer advocacy 20

Customer advocacy Contact Center Call Center Customer Service 20

Aspect

JULY 31, 2018

When it comes to customer engagement, there’s no better resource than your brand advocates. Naturally, your products or services have to meet standards of excellence – including your contact center operations – but with so many buying options, advocacy carries more weight than ever. appeared first on Aspect Blogs.

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Customer advocacy Contact Center Surveys Sales 54

Brad Cleveland Blog

OCTOBER 21, 2022

The benefits of customer advocates are powerful. This video, from my LinkedIn Learning course “Customer Advocacy,” explores the impact of … Continue reading → The post The Power of Brand Advocates appeared first on Brad Cleveland.

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Customer advocacy Contact Center Call Center Customer Experience 48

VocalCom

NOVEMBER 27, 2017

The rise in smartphone use coupled with the explosive popularity of social platforms has transformed customer service expectations, as brands must engage better and faster than ever before. If you’re wondering just how your brand can keep up, consider these five tips for great social customer service communications.

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Customer Service Contact center software Customer advocacy Contact Center 91

Brad Cleveland Blog

SEPTEMBER 30, 2021

Customer advocacy is a hot topic in marketing and customer experience circles—and especially so following the economic upheavals of 2020 and 2021. I define customer advocacy … The post Equipping Your Agents to Be Customer Advocates first appeared on Brad Cleveland.

Customer advocacy 36

Customer advocacy Marketing Customer Experience Contact Center 36

Cisco - Contact Center

NOVEMBER 9, 2023

Cisco’s advocacy community, Cisco Insider Advocates , brings our customers together and provides a way for them to make powerful connections, expand their professional and personal networks, and learn… Read more on Cisco Blogs

Personalization 87

Personalization Customer advocacy Marketing 87

Brad Cleveland Blog

OCTOBER 21, 2022

The benefits of customer advocates are powerful. This video, from my LinkedIn Learning course “Customer Advocacy,” explores the impact of … Continue reading → The post The Power of Brand Advocates appeared first on Brad Cleveland.

Customer advocacy 26

Customer advocacy Contact Center Call Center Customer Experience 26

NICE inContact

OCTOBER 5, 2017

There is a veritable cornucopia of acronyms, measures, metrics, and objectives in the customer experience (CX) space that, if mixed the right way, can provide the exceptional customer journey that is expected. The percentage of time a contact center agent is available to assist customers, divided by the length of their shift.

Customer Experience 54

Customer Experience Average Handle Time Metrics Customer advocacy 54

NICE inContact

OCTOBER 5, 2017

There is a veritable cornucopia of acronyms, measures, metrics, and objectives in the customer experience (CX) space that, if mixed the right way, can provide the exceptional customer journey that is expected. The percentage of time a contact center agent is available to assist customers, divided by the length of their shift.

Customer Experience 54

Customer Experience Average Handle Time Metrics Customer advocacy 54

VocalCom

OCTOBER 16, 2017

It may seem like social conversations take up too much agent time, but answering late or ignoring customers altogether is very costly to brands. The post 6 Social Customer Service Rules Your Brand Needs to Know appeared first on Vocalcom Blog.

Customer Service 54

Customer Service Contact center software Customer advocacy Contact Center 54

NICE inContact

OCTOBER 5, 2017

There is a veritable cornucopia of acronyms, measures, metrics, and objectives in the customer experience (CX) space that, if mixed the right way, can provide the exceptional customer journey that is expected. The percentage of time a contact center agent is available to assist customers, divided by the length of their shift.

Customer Experience 49

Customer Experience Average Handle Time Metrics Customer advocacy 49

Brad Cleveland Blog

SEPTEMBER 30, 2021

Customer advocacy is a hot topic in marketing and customer experience circles—and especially so following the economic upheavals of 2020 and 2021.

Customer advocacy 26

Customer advocacy Marketing Customer Experience Contact Center 26

NICE inContact

OCTOBER 12, 2017

In a previous blog post, I defined the various contact center-related measurement acronyms and how they may be ideally combined. By using these practices, you can assemble a customer experience measurement strategy for your business that blends the science needed to drive results with the art that makes it uniquely yours.

Customer Experience 48

Customer Experience Customer advocacy Metrics Contact Center 48

NICE inContact

OCTOBER 12, 2017

In a previous blog post, I defined the various contact center-related measurement acronyms and how they may be ideally combined. By using these practices, you can assemble a customer experience measurement strategy for your business that blends the science needed to drive results with the art that makes it uniquely yours.

Customer Experience 48

Customer Experience Customer advocacy Metrics Contact Center 48