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How to Improve Your Contact Center Technology in 2018

Aspect

Here are five suggestions to improve your contact center technology in 2018. Streamline the channel experience: You don’t need to be a Fortune 500 company to occupy prime real estate anymore. Get started today by checking out the year’s most innovative contact center solutions.

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How to Improve Your Contact Center Technology in 2018

Aspect

Instead, take advantage of cutting-edge solutions to remain agile, productive and support customer experience initiatives. Streamline the channel experience: You don’t need to be a Fortune 500 company to occupy prime real estate anymore. Get started today by checking out the year’s most innovative contact center solutions.

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Enabling a Mobile Contact Center Workforce with Aspect® Workforce Optimization™ Version 20

Aspect

Contact center s see the opportunity to r educe their real estate costs, but they are not confident in the long-term success of work-from-home. We have been a pioneer in the development of cloud-based contact center solutions with our Aspect Via Platform , and Aspect Via WFM is in high demand.

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What Is Unified Customer Experience Management (CXM)?

NobelBiz

Operating in a 24/7 virtual environment, they sought a contact center software adaptable to their 100% remote business model, scalable across various sectors such as Financial Services, Medical & Pharmaceuticals, Real Estate, and Retail.

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How to Calculate Your Total In-House Contact Center Costs

TLC Associates

You’ve likely thought that very question (or a variation of it) while talking to vendors about outsourced contact center solutions. Yet there’s another equally important follow-up question you need to ask: “how much do in-house contact center operations cost me?”. “How much is this going to cost me?”. to $84.93).

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Who uses VoIP? (Use Cases of VoIP in Different Industries)

JustCall

In this blog, we’ll explore different VoIP examples and use cases to get a clearer picture of why and how this tech is redefining communication strategies for businesses. . How VoIP Helps in the Real Estate Sector. Real estate sales take time to materialize. Benefits of VoIP in the Real Estate Sector.

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What is Interactive Voice Response (IVR): All You Need to Know

JustCall

In this blog, we will go in-depth, covering everything from what is IVR (and multi-level IVR) and IVR call centers meaning to their benefits and the steps involved in IVR setups. From real estate to airlines, the IVR call in process is an important part of your customer support. What is IVR or Interactive Voice Response?