Hodusoft

APRIL 5, 2023

7 Best Practices for Managing Call Center Operations Call centers are crucial for many businesses, especially the ones that deal directly with customers. A recent stat shows that almost 90 percent of customers feel that the experience is as important as the product or service. Read on to know more.

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Hodusoft

NOVEMBER 22, 2022

Why BPO Companies Must Adopt Multichannel Customer Support Center In today’s digital world, customers expect businesses to be accessible and accommodating at all times. An omnichannel call center software is the latest advancement in Unified Communication that helps BPO companies deliver seamless customer service.

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VocalCom

FEBRUARY 19, 2018

Rather, think about addressing customer needs and delivering solutions through video. For customer support, this might mean creating tutorials that quickly answer customer questions. The post Engaging Customers Through Video: 5 Essential Tips appeared first on Vocalcom Blog.

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VocalCom

MARCH 19, 2018

For this reason, there is increased pressure on brands to provide longer support hours. As much as possible, your brand should aim to extend its customer support hours on these channels. Make sure to never neglect a customer’s message, and train agents to respond to customer queries promptly.

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VocalCom

MARCH 18, 2019

According to Forrester, email is actually the most commonly used digital channel for service, with 54% of customers having used it in the past year. Here are six tips for sending perfect emails that your customers will appreciate. It may come as a surprise that a casual tone is best for customer support emails.

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VocalCom

AUGUST 5, 2019

In addition, AI may monitor communication styles and help your service agents determine the best ways to engage your customers. More consistent customer service. It can be difficult to offer 24/7 customer support, but conversational AI makes that possible for many demands.

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VocalCom

JUNE 17, 2019

According to Business Insider, 67% of customers worldwide used a chatbot for support in 2017—and the numbers continue to rise. The cost benefit to your brand is significant as well: Chatbots Magazine cites that businesses can save up to 30% in customer support costs. They get 24/7 customer service.

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Chatbots Contact center software Self service Banking 48

VocalCom

APRIL 1, 2019

Contact center agents may be made available to customers with more difficult requests, and more employees will be free to take these calls when IVR steps in to handle the easier tasks. If your brand does not offer 24/7 customer support, IVR can greatly increase your hours of availability.

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VocalCom

MARCH 4, 2019

To earn your customers’ trust, be sure to give them a secure buying experience. Data encryption, password logins, and secure webpages are all ways to make your customers feel safer when sharing their personal data online. Efficient customer support.

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VocalCom

JUNE 26, 2017

For example, if social media platforms are in high demand, agents should be quick to respond while also engaging proactively with customers. The voice channel may be optimized by offering callbacks to customers who prefer to speak to an agent without being placed on hold. One way to empower customers is by saving them time.

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VocalCom

JUNE 19, 2017

Analytics may determine how long a customer has been active on a webpage, while geolocation features can help your brand send timely chat invitations to customers who are in-store. Well-timed chat invitations provide proactive customer support and may turn browsing into actual sales conversions.

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Hodusoft

FEBRUARY 8, 2024

Investing in the right communication software and systems can go a long way in ensuring the coordination and unification of communication across multiple devices and channels in the MSP industry. With contact center software, MSP teams can collaborate in real time, share insights, and make informed decisions collectively.

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Vcaretec

JULY 27, 2022

Furthermore, the contact center approach allows the team managers to improve efficiency and work in a better security system, enhanced flexibility, and more secure data. An Omnichannel is a multichannel approach that offers customers an effortless shopping experience. OmniChannel in Contact Center.

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JustCall

APRIL 24, 2023

With that said, there are several other VoIP software applications available today that offer a greater number of features and let you do more as well. If your business has specific needs that CallHippo can’t cater to, you can continue reading this blog to know more about some of the best CallHippo competitors for 2023.

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