Blog Coaching contact center workforce Employee engagement 
Noble Systems
SEPTEMBER 8, 2020
COVID-19 has forced many contact centers to quickly transition from onsite to, in some cases, fully remote operations. This blog compiles the top five best practices to help those who are transitioning to, or looking to maintain, an at-home workforce to achieve the best outcomes. We are all learning as we go.
Monet Software
NOVEMBER 11, 2020
How to treat employee burnout and reinvigorate call center engagement for the long haul. Do you feel it spreading through your contact center workforce? If you’re seeing symptoms of burnout in your SMB contact center, or in online interactions with certain remote agents, it’s time to do something about it.
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Noble Systems
SEPTEMBER 29, 2020
WFO is not just a single component; it bridges the span of the contact center to tie activities into an integrated strategy, working towards common business goals. Performance Management & Coaching – Use tools like Gamification to create a more engaged workforce and help move your bottom lines and improve key metrics.
Monet Software
SEPTEMBER 24, 2020
Can SMB call center quality management be about more than quality? Yep, it’s the linchpin of employee engagement, too! Monitoring and scoring calls—these quality assurance (QA) tasks are constant at nearly every contact center. Call review and coaching sessions contribute to team building. Here’s how. #1
Verint
MAY 11, 2015
I’ve written a few blogs about clients who have enjoyed improvements in employee productivity with employee scorecards ( Leading Financial Services Firm , Does Kindergarten Belong in Business , Vision Insurer Enhances Employee Engagement ), and this healthcare insurer is no different.
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