Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center
AWS Machine Learning
FEBRUARY 6, 2023
This blog post is co-written with Bruno Mateus, Jonathan Diedrich and Crispim Tribuna at Talkdesk. Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots.
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