Calabrio

JUNE 1, 2017

While many members of the C-suite continue to put the customer experience as a brand’s top priority, the challenge of creating a customer-first model lies in the lack of tools, siloed data and misalignment on job ownership.

Chief Customer Officer 65

Chief Customer Officer Contact Center Customer retention Surveys 65

Netomi

JANUARY 5, 2022

Adam understands the impact that customer experience can have on the bottom line. He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. Temkin Group was acquired by Qualtrics in October 2018.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Calabrio

JUNE 1, 2017

While many members of the C-suite continue to put the customer experience as a brand’s top priority, the challenge of creating a customer-first model lies in the lack of tools, siloed data and misalignment on job ownership.

Chief Customer Officer 40

Chief Customer Officer Contact Center Customer retention Surveys 40

Customer Guru

DECEMBER 13, 2017

In the coming years, I am certain that brands will be competing with each other to deliver better customer experience and that customers would flock to the brand that does a great job at it. The value, of course, is many folds but returns take time because customer experience is a cross-functional discipline.

Customer Experience 119

Customer Experience Chief Customer Officer Customer centricity Coaching 119

SmartKarrot

APRIL 6, 2021

In this blog, we will see why C-Suite Selling is important. how to sell your customer success tool to them. Selling to C-suite customers is important as it can provide: Faster decisions, lesser bureaucratic hurdles, large contracts- these are characteristics of a C-suite buyer. Top concerns for Chief Customer Officer.

Chief Customer Officer 18

Chief Customer Officer Customer retention Upselling CRM 18

ChurnZero

JULY 9, 2020

You can also host customer panel or ask me anything (AMA) webinars to encourage more interactive, dynamic discussions compared to the traditional format with a sole presenter or one-way dialogue. For these types of less scripted presentations, having a moderator who is highly knowledgeable on the topic is a must.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

SmartKarrot

JANUARY 5, 2021

While all care has been taken to ensure our selection (presented in no particular order) is free of bias, we understand we might have had our blind spots. Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Additionally, he serves as the Chief Customer Officer at Higher Logic.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

ClientSuccess

JULY 23, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Externally – understand what success looks like from the perspective of the customer. Question 6.

Technology 44

Technology Chief Customer Officer Consulting Consulting 44

Lumoa

JANUARY 19, 2023

A CXO must develop a long-term vision for customer experience and ensure that it aligns with the organization’s overall goals and strategy. Here are a few stellar choices: Asana Basecamp Trello Zoho Projects Reporting Tools By presenting data insights in a visually appealing way, insights can be easily understood.

Customer Experience 94

Customer Experience Metrics Feedback Analytics 94

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Gemma Cipriance-Espineira is the Chief Customer Officer at Chili Pepper.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

JANUARY 5, 2022

So, without further ado, here’s SmartKarrot’s Top 50 Customer Success Influencers for 2022 (presented in no particular order). Widely acclaimed as a foremost expert to have pioneered and popularized customer success, Lincoln is a customer-centric growth mastermind. Chad is the Director of Customer Success at Kustomer.

Chief Customer Officer 23

Chief Customer Officer Coaching SaaS B2B 23