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The Significance of Office Politics on CX—and Your Career

Beyond Philosophy

My guess is a lot of you do, too. Surprisingly, there are not training courses on company politics and how to deal with them. You have to understand the politics, particularly if you want to get on okay (and when I say “get on” I mean get promoted to senior levels). I used to work in corporate life.

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A Comprehensive Guide for Mass Tort Marketing

Dialer 360

Mass tort marketing is a powerful strategy employed by legal professionals to reach and engage a large number of potential clients who have been affected by common harm. Mass tort marketing is a powerful strategy employed by legal professionals to reach and engage a large number of potential clients who have been affected by common harm.

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Will the CFO “Buy” Your SMB Contact Center Budget?

Monet Software

Top tips for using call center analytics and reporting to make the case for your spending forecast. That’s why we created The Ultimate Guide to Budgeting for Your Call Center !) But countless managers actually find that defending their budget is the more daunting challenge. Here are some tips. Show your work.

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What is Customer Success?

Mindtouch

Aside from resources, graphics, and links, you’ll notice quotes from Mikael Blaisdell. How to Measure Customer Success. This can include (but isn’t limited to) onboarding, product training, customer service and support. How Do You Measure Customer Success? Download the Free Infographic.

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Mastering the Public Apology: The Most Epic Apology Letters of Our Time, and What Your Business Can Learn from Them

Comm100

Whether it’s due to not wanting to admit fault, fear of losing fans or investors, or simply not knowing how, corporations and public figures often fall short of what people want and expect out of a public apology. As psychologist and author of Why Won’t You Apologize Dr. Harriet Lerner says: “Humans are hard-wired for defensiveness.