JustCall

JANUARY 23, 2024

If there is one platform that your business cannot miss out on, it has to be WhatsApp. The world’s most-used messenger app, WhatsApp, has over 2 billion monthly active users, outranking its competitors, WeChat (1.3 What is the WhatsApp Business API for teams? billion) and Facebook Messenger (930 million).

APIs 52

APIs Accountability CRM Interactive Voice Response 52

aircall

DECEMBER 1, 2022

In an effort to provide top-quality support and integrate seamlessly into the lives of their customers, many companies are tapping into WhatsApp as a support channel. But how can businesses use WhatsApp for customer support? And how can you pair WhatsApp with Aircall’s cloud-based phone solution to provide first-class customer care?

APIs 117

APIs Customer Support Wait times Chatbots 117

Aspect

JANUARY 25, 2021

Our innovative customers can now leverage Google with the help of our Prophecy media browser the Google STT (automatic speech recognition tool) and text-to-speech APIs. Later in 2021, Google Speech Technologies will also receive support in the cloud environment. The post The Benefits of CXP 20 appeared first on Aspect Blogs.

Self service 118

Self service APIs Chatbots Engineering 118

JustCall

JANUARY 29, 2024

Truth be told, the JustCall vs Convoso debate can feel like a dial phone caught in a tornado—spinning heads and all. If you’re eyeing JustCall and Convoso, chances are you’re on the hunt for a robust and user-friendly cloud-based call center solution. JustCall’s all-in-one sales dialer. The crown jewel?

Sales 52

Sales Abandon rate APIs CRM 52

Cisco - Contact Center

FEBRUARY 19, 2021

Before he could even finish stating his question, she told him that he was all set, and the problem was solved. Customers want to engage when it matters, for example, in the middle of a shopping experience or when an item is about to be delivered. The interaction was over almost before it started. Collaboration Social Channels.

Customer Experience 122

Customer Experience Contact Center APIs contact center solutions 122

ViiBE Blog

JULY 30, 2021

ViiBE Blog. Share on whatsapp. Share on whatsapp. As the name itself suggests, an inbound contact center takes care of receiving all incoming contact inquiries from both individual and business customers. Pinpointing the most successful communication channels is key to saving time and effort that we all value highly.

Contact Center 52

Contact Center Automotive Transportation Analytics 52

Nexmo

FEBRUARY 27, 2020

Copy these values to.env as follows: NEXMO_API_KEY="YOUR API KEY HERE" NEXMO_API_SECRET="YOUR API SECRET HERE". It is recommended (but not strictly necessary for this application) to upgrade your account to have a virtual number if you’d like unlimited access to all Nexmo features! Create a Nexmo Application.

APIs 71

APIs Accountability Engineering Scripts 71