Monet Software

MARCH 4, 2021

We’ve all felt it—an openness that comes from looking at something with fresh eyes. No one had all the answers in 2020—not call center executives, workforce managers or agents themselves. Although this was often frustrating, many leaders solicited more feedback and ideas from all corners, including from frontline employees.

call center workforce 71

call center workforce Employee engagement Contact Center Call Center 71

TechSee

JUNE 25, 2019

In fact, Gartner predicts that by 2020, 85% of all customer interactions will no longer be managed by humans. Facial recognition identifies and verifies an individual by comparing facial features from a digital image or video to a face database. A Tata Consultancy Services survey found that 31.7% Face and voice recognition.

Technology 122

Technology Customer Service Gamification Contact Center 122

SmartKarrot

SEPTEMBER 7, 2021

Wondering about who made it to the list of top product management conferences in 2021? If this is something that interests you, scroll on to the end of the blog to stay updated. If this is something that interests you, scroll on to the end of the blog to stay updated. Date: Jan 31 – Feb 5. CPO Mastery Conference.

Management 10

Management Construction B2B Marketing 10

Momentum Telecom

DECEMBER 21, 2020

2020 has been quite the year, to say the least. . For a lot of us, we left behind these icons of office life in March 2020, as the COVID-19 pandemic forced an abrupt switch to working remotely. T hey’ll still be there when office s start to reopen in 2021 , right ? . The office will be back… but in a whole new way.

Entertainment 98

Entertainment Education Technology Employee engagement 98