Outsource Consultants
NOVEMBER 17, 2023
Geo-redundancy can enhance customer support, reduce costs, and support business expansion into new markets. A Stepping Stone to Global Success Geo-redundancy in outsourcing can help companies expand their presence in different markets, especially those seeking to establish a global footprint.
Anexa BPO
SEPTEMBER 13, 2022
With a market share of $2.8 trillion globally, fragmented retail is ready for an eB2B transformation, which will involve portals and platforms to replace the in-person model. This section of the journey has remained relatively untouched for decades. That’s about to change.
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Anexa BPO
SEPTEMBER 5, 2021
And as the world continues to emerge from the debilitating effects of COVID-19, one thing is abundantly clear: the siloed environments of sales, marketing, opps (other people’s platforms) and IT are over. Over the course of eighteen months, consumers have fundamentally changed. Understanding your customer is key to your growth.
Global Response
APRIL 17, 2023
Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.
Global Response
FEBRUARY 13, 2022
One of the main benefits of an offshore call center is simply the low cost—it provides a low barrier to entry for new companies who need an outsourced call center, and the competitive call center market in other countries means there’s lots of flexibility. while also hiring customer call agents who are located in your country.
IdeasUnlimited
JULY 4, 2022
Multilingual customer support is crucial for establishing your brand in other countries or targeting specific overseas markets. Multilingual support is key for accomplishing this in overseas markets and companies avoid the risk of losing customers. Enhanced Communication. Expanding Overseas.
Ansafone
JULY 12, 2022
Though in-person stores may close, having the capability to purchase things online at any hour of the day or night comes as a perk for customers who utilize e-commerce businesses. All the while, the ability to reach a national and global market becomes possible. The days of having to browse stores in-person aren’t entirely gone.
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