Anexa BPO

FEBRUARY 17, 2023

Data, data, and more data Your B2B CX strategies need to be built on data – consistent, comprehensive, and connected. Keep in mind that your customer data should represent your entire customer pool and not just a random sampling. These initiatives should be well-defined, to the point and compelling.

B2B 52

B2B Bilingual agents Outbound sales B2C 52

Anexa BPO

MAY 16, 2022

There is some good news: in research of nearly 50 GBS organizations, more than 90% report that they had successfully scaled up the remote-delivery model with no loss of productivity or harm to the customer experience. Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents.

Bilingual agents 52

Bilingual agents Outbound sales outsourcing Morale 52

Anexa BPO

SEPTEMBER 13, 2022

This might include specifics like cheaper last-mile delivery economics, improved supplier-retailer relationships, implementation of technological applications and advanced data collection for suppliers. Contact Anexa today to see how we can support all of your customer-centric activities. With a market share of $2.8

Bilingual agents 52

Bilingual agents Outbound sales outsourcing B2C 52

Anexa BPO

SEPTEMBER 5, 2021

Outsourcing your critically important customer-centric processes to a company that specializes in customer-centric service is a no-brainer. Without that important follow-up and same attention to care, businesses will have fewer customers to care for moving forward. Purpose: Companies need to stand for something.

outsourcing 40

outsourcing Bilingual agents Customer centricity Outbound sales 40

Anexa BPO

FEBRUARY 23, 2023

Customer success agents pick up where sales agents leave off and have the single most influence on the customer journey. They are communicators, listeners, problem solvers, and educators, and ultimately take responsibility for – that’s right – ‘customer success’.

Bilingual agents 52

Bilingual agents Customer centricity industry standards Metrics 52