Global Response

JUNE 13, 2023

For example, many of our Mexican call center agents spent time living, working or studying in the US at some point—some of them even grew up in the US. And while you can certainly find bilingual agents in other locations, there may be other challenges. Cultural alignment. Ready to perfect your CX? The short answer: yes.

outsourcing 62

outsourcing Call Center Bilingual agents Education 62

Anexa BPO

FEBRUARY 23, 2023

Customer success agents pick up where sales agents leave off and have the single most influence on the customer journey. Customer success targets the post-sale relationship and is the cornerstone of a customer-centric organization. Let’s look at some of the success-specific metrics that help measure true customer success.

Bilingual agents 52

Bilingual agents Customer centricity industry standards Metrics 52

Anexa BPO

SEPTEMBER 13, 2022

This might include partnering with (or acquiring) local distributors, treating CPGs (Consumer Packaged Goods) as partners rather than suppliers, and rolling out additional products beyond consumer goods – for example, financial products and services, or the sale of digital goods such as phones. And e-commerce? We were made for that.

Bilingual agents 52

Bilingual agents Outbound sales outsourcing B2C 52

Global Response

NOVEMBER 14, 2023

Smartshoring allows you to work with a single call center organization that employs and manages agents in a variety of locations to meet your customers needs. Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time. Ready to perfect your CX?

Call Center 62

Call Center Bilingual agents outsourcing Telemarketing 62

Global Response

JULY 23, 2023

Want your sales team to gather customer feedback from your customer service team? Some of the most common examples of in-house customer service that really works include: Startups and Small Businesses. Customer service is more important than ever—all the data backs this up. In-house operations are the easiest way to make that happen.

Call Center 62

Call Center outsourcing Customer Service Bilingual agents 62

Global Response

APRIL 27, 2023

For example, onshore call centers frequently have fewer multilingual agents, which can make it difficult for you to scale your operations (and your customer service) globally, or even serve a multilingual US consumer base. Ready to perfect your CX? In some cases, a nearshore partner offers more proximity and time zone overlap.

outsourcing 62

outsourcing Call Center Bilingual agents Marketing 62

Global Response

SEPTEMBER 11, 2023

For example: How much and how fast is your call volume and customer base growing? Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time. sales / conversions). Will you need to scale up or back in the near future? Ready to perfect your CX?

Call Center 62

Call Center outsourcing Telemarketing Bilingual agents 62