Mindtouch
MARCH 3, 2017
Back in 1997, Michael Cox and David Ellsworth first coined the term “big data” as we understand the term today. For Cox and Ellsworth, “big data” names the challenge of visualizing extremely large amounts of computer data that (in those days) exceeded the capacities of local systems. Numbers Aren’t the Whole Story.
Jon Arnold
JULY 12, 2023
As with last time, I’m paired with Lauren Maschio, and we’ll be drawing from a recent white paper I wrote for them around the role AI is playing now to drive customer experience, aka CX. Am back for another NICE Talks webinar, next Thursday, July 20 at 11am ET.
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Fonolo
FEBRUARY 15, 2018
Technology has made it simple to track customer preferences, and big data provides trends and insights. Organizations that use this data properly can give their customers a better and more personalized experience, outshining the competition. White Paper: 9 Critical Contact Center Trends for 2018.
VocalCom
JULY 2, 2020
In a study by Harvard , 72% of respondents said frontline customer service teams experienced a higher productivity when directly empowered with data-driven analysis and decision-making. Download our white paper Contact Centers of the Future: Creating the experience of tomorrow.
Natalie Petouhof
AUGUST 15, 2022
“There is a sort of corporate amnesia where who you were at the start of the journey, and where you’ve been, is completely forgotten,” noted Charlie Godfrey, Senior Director at Genesys in “The business case for empathy” white paper. And it allows them to truly know what customers (and employees) are doing, saying and feeling.
Jon Arnold
OCTOBER 16, 2020
Details are here , and I’ll be joined by Heather Barrow of Eventus , as she shares highlights from her recent white paper about this topic – it’s quite good, and you should give it a read. The cloud has changed everything, and that brings us to Big Data. The mind boggles.
CSM Magazine
JANUARY 12, 2021
For more ideas and inspiration, download our latest white paper entitled “The CX Leader’s Ultimate Guide to Successful AI Projects”. The beauty of testing is that failures provide valuable lessons learned that can be applied to ensure the success of the final roll-out programme. About the Author. Established in 2014, EBI.AI
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