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A 5-Step Checklist for Mastering Enterprise AI

CSM Magazine

Or are they purely operational, seeking to improve efficiency such as reduced average handling time (AHT), time to answer or to reduce call volumes in general? For more ideas and inspiration, download our latest white paper entitled “The CX Leader’s Ultimate Guide to Successful AI Projects”.

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Scheduling Software for Call Centers: Buying Tips & Best Practices

Callminer

For more information on the importance of analytics in retaining top call center talent, take a look at our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition. .” – The Value of Call Center Scheduling Software , 8×8; Twitter: @8×8.