TechSee

JANUARY 4, 2022

EVE Cortex utilizes patented AI neural networks and synthetic data to teach itself to recognize thousands of: products. It empowers enterprises to custom-build their own visual self-service flows (Visual Journeys) in a matter of hours or days and at a fraction of the cost than previously possible. parts, and. components.

Self service 109

Self service Enterprise Upselling Big data 109

CustomerSuccessBox

JUNE 20, 2022

Detect and Act on Upsell & Cross-sell Opportunities. A Customer Success software monitors product usage and engagement level to identify the upsell signals. Thereby you will be able to create alerts and tasks to act upon so that you never miss on any upsell and cross-sell opportunities. Improve user onboarding.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

SmartAction

OCTOBER 23, 2020

As you mentioned, we’ve been on this transformative journey with AI self-service over the voice channel for about 5 years now, and we’ve had a number of growing pains along the way. Pauline Aponte: We automate self-service for a number of interactions but the biggest would be in the area of reservations and rewards management.

Virtual Agent 84

Virtual Agent Self service Upselling Big data 84

Mindtouch

FEBRUARY 16, 2017

These transitions must be based on data, but currently too many companies are using generic, commoditized data coming through marketing filters, yielding information that is not personalized. They can drill down and analyze data to the Nth degree and create a personalized experience accordingly. From then to now.

Real estate 48

Real estate Big data Upselling Self service 48

TechSee

MARCH 7, 2019

Forward-looking customer service organizations have discovered various innovative ways to empower their agents and enhance their value to the organization. This combination is used in Vodafone’s Welcome Team approach, which uses Big Data analysis to predict almost all potential onboarding issues. Team-based models.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

Enghouse Interactive

JULY 10, 2018

Provide simple digital self-service touch points. With the rise of rise digital technologies members are looking to self-service first. A study conducted by Dimension Data found that 73% of customers prefer to use a company’s website, instead of using social media, SMS and live chat for support.

Self service 40

Self service CRM Contact Center Analytics 40

NobelBiz

MAY 10, 2022

Freeing agents’ time allows them to focus on higher-value tasks like upselling. At the same time, customers nowadays want to be able to conduct some tasks on their own, which is encouraging businesses to integrate self-care technologies. This also explains why chatbots and self-service solutions are becoming more popular.

Call Center 52

Call Center Interactive Voice Response Contact Center contact center solutions 52