CSM Magazine

DECEMBER 4, 2023

As businesses increasingly prioritize the incorporation of environmental, social, and governance (ESG) initiatives into their daily operations, many executives are rightfully pondering not only the moral implications of responsible ESG practices but – perhaps more importantly – how to quantify their impact on corporate financial performance (CFP).

Government 105

Government Morale Finance industry standards 105

Branch Mesenger

MAY 2, 2018

Using Big Data to Make Leadership Advances in the Workplace. While surveys that lead to these results are historically what we’ve had to understand engagement metrics, analytics are far more important. Improves morale and communication,” Sophia says. Compare that to 24 percent who are actively disengaged.

Engineering 74

Engineering Morale Employee engagement Big data 74

ClearAction

APRIL 18, 2015

Focus employee metrics more on CX enabling behaviors, less on survey ratings. Data can be insightful to all of the roles HR takes on in facilitating the company’s CX goals. 60% of companies are now investing in big data and analytics to make HR more data driven. Here are ways HR can help: Knowledge Management.

Customer Experience 96

Customer Experience Employee engagement Big data Analytics 96

TechSee

MARCH 7, 2019

With this high turnover presenting a significant challenge to contact centers in terms of cost, productivity and morale, it is not surprising that there’s an ongoing global trend towards fostering agent development and enhancing their day-to-day activities. Gamification.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

aircall

APRIL 16, 2021

Team building and improving morale. Establish performance metrics (response time, retention, engagement, etc.). SaaS works well for a variety of general use cases, including: Data backup. Big data analytics. 8) Failing to track metrics. Improve sales workflows. Report progress. Improve productivity.

SaaS 62

SaaS Sales Coaching APIs 62

NobelBiz

MAY 10, 2022

Leveraging call center analytics Contact centers have a significant quantity of data on their clients in the age of big data. All businesses retain vast volumes of data, but extracting actual consumer insight from these databases is significantly more difficult.

Call Center 52

Call Center Interactive Voice Response Contact Center contact center solutions 52