Big data, Gamification, Metrics and Morale

Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development

TechSee

MARCH 7, 2019

With this high turnover presenting a significant challenge to contact centers in terms of cost, productivity and morale, it is not surprising that there’s an ongoing global trend towards fostering agent development and enhancing their day-to-day activities. Gamification.

Gamification

Gamification Contact Center Agent Empowerment Self service

How SaaS Software Can Help Sync Your Sales & Support Teams

aircall

APRIL 16, 2021

Team building and improving morale. Establish performance metrics (response time, retention, engagement, etc.). SaaS works well for a variety of general use cases, including: Data backup. Big data analytics. 8) Failing to track metrics. Improve sales workflows. Report progress. Improve productivity.

SaaS

SaaS Sales Coaching APIs

Customer Contact Central

Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development

How SaaS Software Can Help Sync Your Sales & Support Teams

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