Beyond Philosophy
SEPTEMBER 25, 2017
The concept of a customer’s journey is nothing new – we have been offering journey mapping in our customer experience consultancy for years. And linking data points throughout a journey is a step in the right direction. But I have a big problem with Big Data. Either one can destroy value.
ProProfs Blog
JUNE 28, 2019
Customer journey mapping has become such a buzzword in business that 34% of companies are already implementing it into their customer service. However, the idea behind mapping the customer journey is quite intuitive. It may take months of reading articles and attending webinars to get to the free trial stage.
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CX Journey
FEBRUARY 27, 2015
I just hosted a webinar about the 7 Deadly Sins of Journey Mapping. I''m talking about personas, journey mapping, and voice of the customer. Some posts I''ve written related to this Sin include: Tips to Help You Close the Loop with Your Customers Transforming the Customer Experience with Big Data 6.
Natalie Petouhof
MAY 27, 2016
If you are interested in learning about any of these reports or research, a speech or webinar on any of these or related topics, please reach out to me here ! Tweet If you are wondering what I have been up to lately, I thought I would put all the research I have published into one place. ROI of Social Customer Service- Upcoming. •
Fonolo
SEPTEMBER 12, 2018
Step 2: Create a “Customer Experience Map”. This step, similar to a customer journey map, is vital as it vividly points out consumer touch points that can establish a personal connection between the company and the customer. Webinar: The Impact of AI in Customer Experience. Flavio Pereira , Founder and CEO, Nuveo.
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