Beyond Philosophy

SEPTEMBER 25, 2017

The concept of a customer’s journey is nothing new – we have been offering journey mapping in our customer experience consultancy for years. And linking data points throughout a journey is a step in the right direction. But I have a big problem with Big Data. Either one can destroy value.

Big data 284

Big data Journey mapping Consulting Consulting 284

Fonolo

SEPTEMBER 12, 2018

Step 2: Create a “Customer Experience Map”. This step, similar to a customer journey map, is vital as it vividly points out consumer touch points that can establish a personal connection between the company and the customer. Webinar: The Impact of AI in Customer Experience. Flavio Pereira , Founder and CEO, Nuveo.

Customer Experience 73

Customer Experience Management Journey mapping Construction 73

Natalie Petouhof

MAY 27, 2016

If you are interested in learning about any of these reports or research, a speech or webinar on any of these or related topics, please reach out to me here ! Tweet If you are wondering what I have been up to lately, I thought I would put all the research I have published into one place. ROI of Social Customer Service- Upcoming. •

CRM 40

CRM Automotive Analytics Big data 40