ShepHyken

JULY 1, 2019

Digital disruption, IOT, AI, big data, sophisticated and mysterious algorithms, bots…and the list goes on. 3 Tips to Empower your Sales Team, Inspired by Top Sales Organizations by Falon Fatemi . Six Steps to Successful Customer Journey Mapping by Natalya Bucuy. The new language was scaring the pants off me.

Journey mapping 302

Journey mapping Customer Service B2C Big data 302

Totango

SEPTEMBER 1, 2022

Finally, we’ll offer some tips on updating your QBR SaaS strategy to leverage the latest technology and best practices. In addition to relying on outdated data, the traditional QBR model fails to take advantage of the latest tools for agile innovation in digital technology, AI, and big data analytics.

SaaS 98

SaaS Journey mapping Upselling Best practices 98

ClearAction

MAY 3, 2019

Following a digital transformation roadmap is a set of rapids fraught with peril, sure to tip your kayak over,” explained Dennis. Journey mapping is 20th century — analyzing statistical likelihood of customers touching a touch-point — and this is typically inside-out, looking at internal processes instead of what the customer wants.

Journey mapping 48

Journey mapping Customer centricity CRM Marketing 48

CX Journey

FEBRUARY 27, 2015

I just hosted a webinar about the 7 Deadly Sins of Journey Mapping. I''m talking about personas, journey mapping, and voice of the customer. Some posts I''ve written related to this Sin include: Tips to Help You Close the Loop with Your Customers Transforming the Customer Experience with Big Data 6.

Customer Experience 86

Customer Experience Government Journey mapping Customer centricity 86

CX Journey

NOVEMBER 6, 2014

Specialties include VoC architecture, journey mapping, developing linkages to business performance, reduction of customer defection, results analysis and communication, with expert survey design skills. She is the survivor of a botched early-generation "big data mining" operation and is happy to live to tell about it.

Consulting 68

Consulting Consulting Chief Customer Officer Journey mapping 68

Clarabridge

MARCH 21, 2017

Big data can be overwhelming. It’s just…well, big. And while customer experience management (CEM) activities should be data-driven, it is hard to figure out which data to use. Every industry, and every company, will have different types of data to look at. Tie ROI and value at each step along the way.

Customer Experience 61

Customer Experience Big data Journey mapping Metrics 61

Balto

SEPTEMBER 12, 2023

Some banks and financial institutions have taken AI implementation one step further by providing customers with tutorials and tips and tricks that can help them make the most out of their services. Create a customer journey map and involve relevant departments and stakeholders.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52