Totango

SEPTEMBER 1, 2022

Finally, we’ll offer some tips on updating your QBR SaaS strategy to leverage the latest technology and best practices. In addition to relying on outdated data, the traditional QBR model fails to take advantage of the latest tools for agile innovation in digital technology, AI, and big data analytics.

SaaS 98

SaaS Journey mapping Upselling Best practices 98

Clarabridge

MARCH 21, 2017

Big data can be overwhelming. It’s just…well, big. And while customer experience management (CEM) activities should be data-driven, it is hard to figure out which data to use. Every industry, and every company, will have different types of data to look at. Tie ROI and value at each step along the way.

Customer Experience 61

Customer Experience Big data Journey mapping Metrics 61

Balto

SEPTEMBER 12, 2023

Harnessing Predictive Analytics for Enhanced CX Utilizing predictive analytics enables you to gain accurate insights about what your customers need and expect from your institution. Create a customer journey map and involve relevant departments and stakeholders.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52

ClearAction

MAY 3, 2019

Following a digital transformation roadmap is a set of rapids fraught with peril, sure to tip your kayak over,” explained Dennis. A host of silos exist — organizational, political, data, analytics, cross-channel business roles, technology — and we need a structured approach to knocking down these silos.

Journey mapping 48

Journey mapping Customer centricity CRM Marketing 48