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7 Digital Transformation Trends to Watch While You Digitize Your Business

Jive

The Internet of Things is expected to generate more data than we could possibly process—an estimated 600 zettabytes by 2020. Big Data is how we’ll make sense of it all, which is why the industry is expected to reach $102 billion by 2019. Check out our Hosted VoIP buyer’s guide to evaluate digital phone systems providers.

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How to Use Phone Metrics to Make Better Business Decisions

Jive

Phone metrics inform data-driven decisions. In the era of Big Data and data-driven decisions, phone metrics can act as an invaluable measure of customer service. Only they could afford the collection services and analysts necessary to transform the data into a story and an agenda.

Metrics 63
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UCcaS,CCaaS,CPaaS – Everything You Need to Know

Hodusoft

Businesses of every size, type, and industry can benefit from using cloud services for a variety of reasons such as: Data backup Software development and testing Email Disaster recovery Virtual desktops Big data analytics Customer-facing web applications, and more. UCcaS, CCaaS, CPaaS - Everything you need to know.

APIs 52
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Google Voice: How Does it Work? (Everything Explained)

JustCall

Google Voice is probably the most synonymous name for a voice-over-Internet Protocol (VoIP) telephone framework. Google Voice is a simple to set up option for businesses that have never used VoIP before, and its free version makes it accessible to almost anyone. The Basics. All you need is a connection to the internet.

voip 64
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Add conversational AI to any contact center with Amazon Lex and the Amazon Chime SDK

AWS Machine Learning

Amazon Chime PSTN audio uses a SIP media application to create a programmable VoIP application. Vamshi Krishna Enabothala is a Senior AI/ML Specialist SA at AWS with expertise in big data, analytics, and orchestrating scalable AI/ML architectures for startups and enterprises.

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Portugal’s Largest Private Bank Leverages PSIM for Operational Savings

Customer Interactions

Millennium bcp, Portugal’s largest bank,is an excellent example of how an enterprise can enhance its security while also achieving enormous savings. NICE Situator also applies analytics to correlate all of this Big Data and provides automated response plans to address unfolding events. But now they are.

Banking 33