C3Centricity

OCTOBER 22, 2018

If you work in consumer goods you probably think you have nothing to learn from healthcare, right? After all, you have consumers in your industry name and well healthcare’s reputation is not that great. I was recently in a clinic for surgery and was surprised by how customer (patient) centric they are.

Healthcare 81

Healthcare Customer Service Customer centricity CRM 81

NobelBiz

APRIL 30, 2024

The development of AI in customer service began with simple automated systems and has evolved into sophisticated AI solutions capable of handling complex queries with a human-like understanding. This evolution has been driven by advancements in machine learning, natural language processing, and big data analytics.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

NobelBiz

APRIL 30, 2024

The development of AI in customer service began with simple automated systems and has evolved into sophisticated AI solutions capable of handling complex queries with a human-like understanding. This evolution has been driven by advancements in machine learning, natural language processing, and big data analytics.

Call Center 104

Call Center Chatbots Virtual Agent Contact Center 104

SmartKarrot

JANUARY 12, 2021

With the growth of technology, the healthcare sector has adopted highly sophisticated technologies like Big data, electronic health/medical record (EHR/EMR) in their software products. With so many tech-companies supplying healthcare-related software products, customer success in healthcare has become an indispensable part.

Healthcare 10

Healthcare Best practices SaaS Customer centricity 10

Vcaretec

JUNE 6, 2022

When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. As a leader in outsourced customer service solutions, the customer care specialists at Vcare voted on fifty of the top thought leaders in our space.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

Amity

JUNE 14, 2016

Mastering customer success is quickly becoming the holy grail for SaaS companies, and with good reason. Here are 16 Ways To Master Customer Success From Industry Leaders. What does it take to build and sustain a customer-centric culture in your organization? Here are the 7 Decisions on the Path to Customer Success.

Real estate 56

Real estate SaaS Government Healthcare 56

Taylor Reach Group

MAY 24, 2018

Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL. Healthcare Call Center’s 30th Annual Conference: June 13-15, Pittsburgh, PA. The healthcare call center world is rapidly transitioning to a more expansive role within our health delivery system. Customer Contact Week : June 18-22, Las Vegas, NV.

Contact Center 48

Contact Center Healthcare Best practices Call Center 48