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Sales Manager (Healthcare)

Zappix

The company utilizes cutting-edge cloud-based technology, including automation (RPA), Actionable Analytics, NLP, Big Data, and more. The post Sales Manager (Healthcare) appeared first on Zappix.

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Success Story: Using Data Analytics to Improve First Contact Resolution in Healthcare Contact Centers

The Northridge Group

In our previous post , we discussed the importance of adopting a data-driven analytical approach to move the needle on patient/member experience, enabling higher CMS Stars Ratings and increased bonus payments for Medicare Advantage plan providers. The data was loaded, cleaned, transformed, and analyzed using SQL tables.

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The Impact of Conversational AI on Healthcare Outcomes and Patient Satisfaction

JustCall

The digital revolution has left an imprint on the healthcare industry as well. As a result, we are witnessing the technological integration of Big Data, Artificial Intelligence, Machine Learning, the Internet of Things, etc., with healthcare. with healthcare. What is Conversational AI in Healthcare?

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How Big Data Analytics Is Gold for Call Centers?

Etech GS

Also, all this data is prime material for training new agents, and better-trained agents mean improved customer metrics. The Process of Using Big Data. Big Data analysis is a four-stage process: 1. Defining the data sources : This involves setting forth a description of all the pathways by which data is collected.

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Data Analytics: The Key to Better Patient Acquisition

The Northridge Group

Patient acquisition has long been one of the greatest challenges facing hospitals and healthcare organizations. When patients have seemingly limitless options, it is difficult for healthcare organizations to differentiate themselves from the competition. The healthcare data analytics market has been growing at a 1 5.3%

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Ambient clinical intelligence (ACI) – what it is and why you need it

Nuance

The applications are many, especially in healthcare. It works by utilizing several technologies including Artificial Intelligence, Big Data, Internet of Things (IoT), Pervasive-Ubiquitous Computing and Networks and Human Computer Interaction (HCI). Ambient intelligence (AmI) augments human capabilities to make our lives easier.

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What Consumer Goods Companies Can Learn From Healthcare. 7 Lessons of Customer Service Excellence

C3Centricity

If you work in consumer goods you probably think you have nothing to learn from healthcare, right? After all, you have consumers in your industry name and well healthcare’s reputation is not that great. In fact, this is one of the most important uses of Big Data, both now and for the foreseeable future.