How Big Data Analytics Is Gold for Call Centers?

Etech GS

Call centers generate data like no other department within a company. Data gleaned from internal processes such as hold times, how long it takes to resolve an issue, and the number of calls managed per shift provides valuable information for departmental and company management.

7 Digital Transformation Trends to Watch While You Digitize Your Business

Jive

We’ll see the Internet of Things affecting offices, allowing remote access to valuable data. Big Data. The Internet of Things is expected to generate more data than we could possibly process—an estimated 600 zettabytes by 2020. Your competition is going digital. Are you?

What Consumer Goods Companies Can Learn From Healthcare. 7 Lessons of Customer Service Excellence

C3Centricity

If you work in consumer goods you probably think you have nothing to learn from healthcare, right? After all, you have consumers in your industry name and well healthcare’s reputation is not that great. The post What Consumer Goods Companies Can Learn From Healthcare.

Digital Transformation Revolution

Revation Systems

Innovations such as the cloud, artificial intelligence (AI), internet of things (IoT) and big data have already dramatically altered the customer experience in many, if not all, industries.

Breaking Big: Teradata Believes We are in the Internet of Analytics vs #IOT

Natalie Petouhof

Tweet Teradata announced two new breakthrough software capabilities that empower business users to uncover and operationalize the insights hidden within Internet of Things (IoT) data. Even more difficult is integrating the IoT data with business operations and human behavioral data.

Salesforce Empowers UCSF to Study Benefits of Personal Approach to Breast Cancer Screening

Natalie Petouhof

The first insurer to participate is Blue Shield of California, which has created a policy that will allow reimbursement for study-related services for members who are enrolled in the WISDOM trial while data are still being gathered about the safety and efficacy of personalized breast cancer screening. Its mission is to fund research that will provide patients, their caregivers, and clinicians with the evidence-based information needed to make better-informed healthcare decisions.

Delivering Superb Customer Experience Management Across the Web, Mobile and Commerce

Natalie Petouhof

This report offers insights into four of Constellation’s primary business research themes, Next-Generation Customer Experience, Digital Marketing Transformation, Matrix Commerce and Data to Decisions.

Microsoft Envision Conference: Digital Transformation #ENV16

Natalie Petouhof

Whether it be about Automotive and Volvo, Dartmouth-Hitchcock and Healthcare, ThyssenKrupp and Engineering, Case Western Reserve and Research, AccuWeather.com and Weather and Meteorology, Underwriters Labs and Consumer Goods, Rockwell Automation and Energy and Automation, Growing Underground and Agriculture, Real Madrid and Sports, Cities unlocked and non-profits, there is much to be learned by watching what Microsoft is doing.

Guest Blog: How to Personalize Your Chatbots for Customer Journey Tracking & Provide a Better Experience

ShepHyken

As we move towards big data and artificial intelligence, chatbots seem to be leading the way towards a more automated future. It’s estimated that by 2022, the banking and healthcare sector will make savings of up to $8 billion with chatbot usage.

The Next Act: The AI-Enabled Contact Center

DMG

These and many other technological and social innovations have been enabled by mega trends that include big data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart-device” generation), the gig economy, and of course, the cloud. The Next Act: The AI-Enabled Contact Center. In 2005, 13 years ago, I published the book The Real-Time Contact Center.

Technical Writer

Stratifyd

Experience in AI, Big Data, Ecosystems, customer experience, and/or text analytics. offers employees a competitive salary along with paid time off, healthcare, vision, dental, 401(k), and fun and collaborative work environment. Do you want to join a fast-paced tech company?

Marketing Specialist - Ecosystem

Stratifyd

Analyze and monitor data from marketing campaigns to gather user information, create user segmentation, and drive insights on ROI of marketing activities. Direct experience leveraging marketing automation tools to execute successful data-driven growth campaigns.

How To Build And Maintain Strong Customer Relationships

Amity

Treasure Data - Received $11.5M Treasure Data provides the first cloud service for the entire data pipeline, including collection, storage and analysis. Now businesses can get value from big data in days.

Omnichannel management creates opportunity.

Call Experts

Fortunately, the latest technologies utilize artificial intelligence and big data to address customer concerns and process inefficiency. The data-driven strategies and innovations ensure a personalized user experience to each visitor as it tracks customer behaviors.

The State of the Bot Going Into 2018

Aspect

RFPs for chatbots have arisen in verticals as diverse as banking, government, healthcare, and retail. In 2018, we should see much better integration with customer data and analytics, bringing customer history, behavioral patterns, and big data into chatbot interactions.

Senior back-end software engineer

Stratifyd

We are seeking an analytical, results-driven individual with a passion for developing applications and improving existing ones who knows how to get things done and is not afraid to take on big challenges. Experience and/or knowledge of AI, Big Data, Tech.

Marketing & Social Content Writer

Stratifyd

Experience and/or knowledge of AI, Big Data, Tech. offers employees a competitive salary along with paid time off, healthcare, vision, dental, 401(k), and fun and collaborative work environment. Do you want to join a fast-growing tech company? Stratifyd, Inc.

Marketing Operations Manager

Stratifyd

Our ideal candidate is able to understand, interpret, and execute on Stratifyd’s priorities to leverage data and customer insights to build a business case and shape a roadmap of cross-channel, strategic marketing initiatives. Experience and interest in AI and Big Data.

Marketing Manager

Stratifyd

Our ideal candidate is able to understand, interpret, and execute on Stratifyd’s priorities to leverage data and customer insights to build a business case and shape a roadmap of cross-channel, strategic marketing initiatives. Experience and interest in AI and Big Data.

Workforce Optimization Ushers in the Real-Time Contact Center

DMG

These innovations have come hand in hand with megatrends that include Big Data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart device” generation), the gig economy, and, of course, the cloud. Interaction analytics collects data from free-form, open-ended dialogues; it can also mine customer data from the web and social media to extract information about customer sentiment.

Contact Center and CX Expos Conferences and Summits – June 2018

Taylor Reach Group

Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL. See a lineup of leading retail experts in analytics, data science, data mining, eCommerce & marketing optimization for 2018. SOCAP 2018 Data Reporting Workshop : June 12-13, Chicago, IL. Learn effective practices on reporting in the social space and how different companies leverage data and insights to tell the right story to senior management and other audiences.

Can Artificial Intelligence Drive Customer Loyalty?

CSM Magazine

Innovative companies have dropped traditional ways of getting more customers like price wars and incremental improvement of products in favor of investing in big data powered AI systems that can offer a personal touch, create tailor-made experiences and are safe from identity theft and cyber crime.

The IoT Chronicles Part 2: Three Big Security Threats—and How to Solve Them

Avaya

Influx of data: The amount of data being gathered from today’s ever-growing number of connected “things” is simply astounding. In fact, research shows that about 90% of all data in the world today was created in just the past few years (2.5 billion GB of data were being produced every day in 2012 alone!) My suggestion: have a solid understanding of how much data your network can handle (never overestimate your network capabilities) and plan to scale accordingly.

Graphic Designer

Stratifyd

Experience in AI, Big Data, Ecosystems, customer experience, and/or text analytics. offers employees a competitive salary along with paid time off, healthcare, vision, dental, 401(k), and fun and collaborative work environment. Do you want to join a fast-paced tech company?