ProProfs Blog

JUNE 30, 2020

Customers wouldn’t see what you have to offer, but what you are willing to change for them. That’s the true essence of customer service experience. To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below.

Customer Service 128

Customer Service Chief Customer Officer Customer centricity Marketing 128

Talkdesk

AUGUST 7, 2017

This piece was originally written by Ernest Wong for Opentalk magazine. Ernest is the Group Product Manager of Data & Analytics at Talkdesk and a session host at the Opentalk 2017 in SF. . To read more of Opentalk magazine , click the button below. To read more of Opentalk magazine , click the button below.

Metrics 40

Metrics Customer Service Upselling Advertising 40

Talkdesk

AUGUST 7, 2017

This piece was originally written by Ernest Wong for Opentalk magazine. Ernest is the Group Product Manager of Data & Analytics at Talkdesk and a session host at the Opentalk 2017 in SF. . To read more of Opentalk magazine , click the button below. To read more of Opentalk magazine , click the button below.

Metrics 40

Metrics Customer Service Upselling Advertising 40

Talkdesk

JANUARY 16, 2018

This post was originally written by Emily Blazensky , Director of Marketing at VoiceBase, for Opentalk Magazine. . What’s a bit more difficult to know is how to extract hidden nuggets of knowledge in speech and turn them into practical information for customer-facing agents. The agent is a customer service hero.

Analytics 40

Analytics Call Center Customer centricity Construction 40

Talkdesk

JANUARY 16, 2018

This post was originally written by Emily Blazensky , Director of Marketing at VoiceBase, for Opentalk Magazine. . What’s a bit more difficult to know is how to extract hidden nuggets of knowledge in speech and turn them into practical information for customer-facing agents. The agent is a customer service hero.

Analytics 40

Analytics Call Center Customer centricity Construction 40

CSM Magazine

MARCH 19, 2021

IRI clients will benefit from the deep talent of the ISS team in developing truly customer-centric retail experiences. IRI is a leading provider of big data, predictive analytics and forward-looking insights that help CPG, OTC health care organizations, retailers, financial services and media companies grow their businesses.

Big data 52

Big data B2B Analytics Customer centricity 52

CSM Magazine

JUNE 12, 2015

provides customer-centric strategic services to organizations planning and implementing CRM/Social CRM, Big Data Analysis/Insight, Branded Communities, Customer Experience Management, and Channel Optimization initiatives. Founded in 1985 and headquartered in Bethesda, MD, ISM Inc.

CRM 40

CRM Enterprise Big data Customer centricity 40