Natalie Petouhof

MAY 27, 2016

Digital Transformation: Customer Engagement, CRM, Innovation, Customer Experience, Customer Service, The Cloud and Analytics. • ROI Of Customer Service & Customer Experience. • Case Study: Elaine Turner® Brand and Oracle Commerce, Marketing and Customer Service-Upcoming. • ROI of Social Customer Service- Upcoming. •

CRM 40

CRM Automotive Analytics Big data 40

ClearAction

MAY 3, 2019

Every serious pursuit of digital marketing or digital transformation is hamstrung or successful to the extent that underlying processes, protocols and people are integrated in their non-digital aspects. Customer Journey. CRM and other customer experience technologies based on ‘push’ service/sales/marketing protocols are obsolete.

Journey mapping 48

Journey mapping Customer centricity CRM Marketing 48

Taylor Reach Group

MAY 30, 2017

Business rules tied to applications, and informed by big data and data mining, can drive proactive interactions with or without an agent involved. . For example, you will need to have all of your customer interaction detailed in one place; buying history, marketing activities, customer interaction history, lifetime value etc.

Contact Center 71

Contact Center Interactive Voice Response Journey mapping Banking 71

REVE Chat Blog

FEBRUARY 12, 2020

Customers want to feel secure in sharing all the information and data with the bank. In today’s banking market, customer experience is a rough landscape for financial institutions to navigate with all of the requirements of the digital transformation era. . What would motivate them to move to the next stage of the journey?

Banking 76

Banking Customer Experience Chatbots Big data 76

DMG Consulting

APRIL 10, 2017

Reality Check: Will Customer Journey Analytics Be the Next CRM? The up-and-comer is customer journey analytics, or CJA, and it’s in the ring with the incumbent, CRM. CJA is now catching the market’s attention, but it’s actually been around for a few years. CJA’S Role in the Market. By Donna Fluss.

CRM 48

CRM Analytics Journey mapping Interactive Voice Response 48

CustomerSuccessBox

DECEMBER 13, 2021

Customer Success AI is all about leveraging big data, Artificial intelligence(AI), and machine learning(ML) to give unprecedented powers to every Customer Success Manager (CSMs) and team. Powered by its advanced AI model and big data crunching, it learns once and keeps learning with every new renewal, upsell and even churn.

Journey mapping 52

Journey mapping Customer advocacy Upselling Big data 52

Amity

JUNE 8, 2016

As such, it’s a little ironic that, despite all the data at their disposal, and the $36 billion they’ll collectively spend on CRM software in the next 12 months, many companies haven’t a clue about what is happening with their customer relationships. Companies lack relationship intelligence.

CRM 67

CRM Journey mapping B2C Government 67