Callminer
MARCH 9, 2020
Scheduling forms the foundation of every successful call center operation. Ensuring your organization has enough hands on deck at all times keeps callers from waiting too long or abandoning calls altogether before their questions can be answered. Keeping up with Incoming Calls. Monitoring Attendance and Leave.
TechSee
NOVEMBER 20, 2018
This allows the enterprise to focus efforts on calls likely to result in successful self service, and spend minimal time on those incidents that definitely require truck rolls. .
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Fonolo
SEPTEMBER 11, 2018
The title of last week’s post was “AI is Not Reducing Call Center Agent Employment”. One way to think of this is that we can have local successes in agent-reduction, while at the same time, see an opposite trend when looking at the data in aggregate (i.e. This matters because, if you sell call center seats for a living (e.g.
Back Office Centers
JUNE 9, 2020
Big Data technologies like data mining cannot work their magic unless you feed them with accurate and relevant data. A quality back office support provider can offer you dependable services, and let you exploit the unforeseen advantages of modern technologies. Unable to use modern analytic.
Fonolo
SEPTEMBER 11, 2018
The title of last week’s post was “AI is Not Reducing Call Center Agent Employment”. One way to think of this is that we can have local successes in agent-reduction, while at the same time, see an opposite trend when looking at the data in aggregate (i.e. This matters because, if you sell call center seats for a living (e.g.
TechSee
FEBRUARY 12, 2018
Using big data analytics, machine learning and AI, Guavus subscriber intelligence products provide 360 degree insights into individual customer preferences and experiences. AR has been especially beneficial in the technical suppor t domain. Messaging applications. Immersive technology exhibitors at MWC 2018: Go6D Technologies.
TechSee
FEBRUARY 12, 2018
Using big data analytics, machine learning and AI, Guavus subscriber intelligence products provide 360 degree insights into individual customer preferences and experiences. AR has been especially beneficial in the technical suppor t domain. Messaging applications. Immersive technology exhibitors at MWC 2018: Go6D Technologies.
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