Big data Call Center Self service Technical Support 
TechSee
NOVEMBER 20, 2018
This allows the enterprise to focus efforts on calls likely to result in successful self service, and spend minimal time on those incidents that definitely require truck rolls. .
Fonolo
SEPTEMBER 11, 2018
The title of last week’s post was “AI is Not Reducing Call Center Agent Employment”. More broadly, it’s long been true that a focus on boosting self-service capabilities (with or without AI) is going to yield some reduction in agent need. This matters because, if you sell call center seats for a living (e.g.
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Fonolo
SEPTEMBER 11, 2018
The title of last week’s post was “AI is Not Reducing Call Center Agent Employment”. More broadly, it’s long been true that a focus on boosting self-service capabilities (with or without AI) is going to yield some reduction in agent need. This matters because, if you sell call center seats for a living (e.g.
TechSee
FEBRUARY 12, 2018
Verto Analytics offers market research and cross-platform measurement services that give brands, publishers, and researchers a multi-dimensional view of the digital consumer. AR has been especially beneficial in the technical suppor t domain. An increasing number of customers are demanding self-service options.
TechSee
FEBRUARY 12, 2018
Verto Analytics offers market research and cross-platform measurement services that give brands, publishers, and researchers a multi-dimensional view of the digital consumer. AR has been especially beneficial in the technical suppor t domain. An increasing number of customers are demanding self-service options.
Taylor Reach Group
MAY 30, 2017
It seems there is no shortage of experts and pundits weighing in on what they see as the trends that will impact the Call Center/ Contact Center industry. Self-learning email management platforms to recommend responses based on past responses to a set of keywords is similarly ’long in the tooth’. . .
TechSee
DECEMBER 5, 2017
Its intelligent knowledge base/self-service platform is powered by artificial intelligence, unified search, rich analytics, and machine learning. The Canadian-based Coveo increases self-service success and case deflection by making search core to the self-service experience.
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