solution virtual-call-center-software 
AWS Machine Learning
SEPTEMBER 14, 2023
Solution overview The solution allows customers to retrieve curated responses to questions asked about internal documents by using a transformer model to generate answers to questions about data that it has not been trained on, a technique known as zero-shot prompting. The PII is not stored, used by Amazon Kendra, or fed to the LLM.
Callminer
OCTOBER 22, 2019
Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. For some companies, outsourcing call center services makes sense, while others are better served by keeping call center functions in-house.
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Balto
SEPTEMBER 18, 2023
Real-time agent assist software has provided contact center teams with an innovative, data-driven AI-powered solution that instantly guides agents during live calls, ensuring the best outcomes for your customers. Real-time agent assist is a software solution that supports contact center agents during live calls.
NobelBiz
JUNE 26, 2023
Managing a call center goes beyond delivering exceptional customer service. It requires a deep understanding of the importance of call center infrastructure to maintain a seamless operation. With that in mind, let’s take a closer look at the challenges of maintaining and upgrading call center infrastructure.
JustCall
MARCH 23, 2023
Long hold time and numerous call transfers frustrate customers. So, when a customer calls your support team, you need a defined system wherein the response time is faster, the average resolution time is shorter, and the backlog is minimum. The IVR is an irreplaceable virtual assistant for small and medium businesses to big companies.
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