Best practices eBook Gamification Personalization 
Noble Systems
JUNE 25, 2019
Gamification is the process of applying game mechanics to non-gamified environments, such as contact center operations. Although launching a gamification program can be easy, keeping the program fresh so that users continue achieving sustainable results requires more attention. However, simplicity is best. Start Small.
Noble Systems
JULY 1, 2019
In Part 1 of this blog series, we discussed the first three of the top 10 best practices for achieving long-term success with gamification. Rewards play a major role in the success of your gamification program. There are several approaches that have been successful with companies using gamification.
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Call Design
SEPTEMBER 21, 2021
Ensuring agents are trained to the highest standard and represent the company’s personality, values, and characteristics in all communication remains paramount to a successful customer service model and company success but also by investing in upskilling your staff, they feel motivated and engaged. Data Analytics. Average speed to answer.
Playvox
FEBRUARY 13, 2024
Each group, or individual agent, may need a slightly different approach, but there are best practices for talent development initiatives that will deliver dependable benefits. An overall commitment to employee development is the best way to cultivate top talent and all its benefits. The gamification software Kahoot!,
Noble Systems
MARCH 18, 2021
Patients have been seeking a broader range of services and more personalized relationships with healthcare providers for some time. They must address their patients’ desire both for additional services and more personalized engagement. Healthcare Call Center Best Practices and Trends to Consider.
inSided
OCTOBER 2, 2019
Traditionally in B2B SaaS companies, speaking to your customers involved webinars, meet-ups and in-person events. Online communities give your users a transparent platform to interact and share best practices with each other—and you. That's where online communities have changed the game. What’s more? What's not to love?
Noble Systems
MARCH 19, 2021
Let’s take a look at the best small business call center software features. The auto-attendant frees companies from needing to have a live person ready and waiting to answer every phone call. As are agent training, best practice conformance, and identifying trends to help improve processes and drive a better customer experience.
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