ChurnZero

MAY 13, 2022

What’s the most effective way to gather customer feedback? Tackling these questions is tough for even the most seasoned Customer Success leader. Because as the industry evolves, best practices change. Get the finance team on your side. “If Earn a say in defining your ideal customer profile by using data.

Chief Customer Officer 98

Chief Customer Officer Finance Feedback Surveys 98

SmartKarrot

JULY 6, 2022

Congratulations on becoming the new chief customer officer of the organization. The biggest challenge you will face as the new chief customer officer is that the customer situation has shifted dramatically in the last couple of years. Questions the new chief customer officer must ask themselves.

Chief Customer Officer 10

Chief Customer Officer Brand ambassadors Education Upselling 10

Callminer

FEBRUARY 4, 2021

Doing so ensures clients can still avail of the company’s services without fully draining their finances. In a world of finance, many customers will be needing help in a difficult time. To get ahead of your competitors, engage with your customers and show them the empathy that they need at this time. Andrew Roderick.

Call Center 345

Call Center Contact Center Finance Consulting 345

Education Services Group

NOVEMBER 8, 2021

55% of our respondents said that Customer Success owns the renewal, a 5-point increase from last year. Another pleasant surprise for our Customer Success experts was the growth in the role of the Chief Customer Officer (CCO) and the number of CS organizations that are led by VPs and above.

Chief Customer Officer 52

Chief Customer Officer Finance Surveys Sales 52

ChurnZero

JANUARY 4, 2019

So, without further ado, here are twenty-two trends, best practices and predictions for the year ahead. We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. Customer Success previously remained a department rather than an organization-wide philosophy.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

ChurnZero

FEBRUARY 23, 2021

The true impact of customer health scores. Current customer health score trends. Speaker : Irit Eizips , Chief Customer Officer & CEO, CSM Practice. Q: What’s the maximum number of customer health score factors you recommend? If you missed the webinar, you can watch it on-demand. Q&A Recap.

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Metrics Benchmark Chief Customer Officer Accountability 80

SmartKarrot

FEBRUARY 9, 2022

Since customer success is a new field, relatively, there are lesser chances of finding top talent specific to the CS domain. However, one can find top executives in sales, marketing, finance, product, or customer support who are ready to carry out the role of a CS professional. This hiring comes with some costs.

Chief Customer Officer 10

Chief Customer Officer Upselling Benchmark Metrics 10