ClientSuccess

APRIL 11, 2018

This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. The goal is that by sharing our experiences, we’ll be able to learn and apply more practical advice / practices to our careers. Company : DataCamp.

Chief Customer Officer 40

Chief Customer Officer Best practices SaaS Metrics 40

ClientSuccess

OCTOBER 17, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. We’ve compiled a list of 12 Customer Success Best Practices That Can Positively Impact Your Work as a CSM. Let’s get started!

Best practices 56

Best practices Chief Customer Officer Customer advocacy SaaS 56

Squelch

MAY 17, 2019

Introducing Zendesk Showcase Zendesk Showcase brings together customer experience, support, and success leaders for conversations about how to create seamless experiences for both employees and customers. Although the format has changed, our excitement to sponsor Zendesk events remains as strong as ever.

Chief Customer Officer 40

Chief Customer Officer Best practices Feedback Marketing 40

ClientSuccess

AUGUST 24, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. From : Vic Kasoff , Director of Customer Experience. From : Adam Kuznia , Chief Customer Officer.

Management 40

Management Chief Customer Officer Best practices SaaS 40

ClientSuccess

OCTOBER 10, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Customer Success starts and ends with helping others realize value. Don’t focus on making your customers happy. SoapBox Team Shout-Out.

Management 70

Management Chief Customer Officer Best practices Consulting 70

ChurnZero

MARCH 3, 2020

The world’s only free, invitation only CS Leadership opportunity hosted by Aaaron Thompson the Founder and CEO of Portland Customer Success. ChurnZero is excited to participate and have our Chief Customer Officer, Abby Hammer added to the speaker’s lineup. dence to own their role in the customer relationship.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

ChurnZero

DECEMBER 20, 2019

By joining forces and clarifying roles, both teams can deliver a better customer experience and drive more revenue for their organizations. . . Abby Hammer , Chief Customer Officer , ChurnZero . Companies apply the golden rule of business to customers and employees. . Customer Success Resource.

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80