CCNG
DECEMBER 1, 2022
The best-practices we’ve covered give you a great foundation for building, leveraging and sustaining a truly powerful professional network. The more you work in isolation the greater your risk for personal burnout and professional stagnation. We’ll leave you with one final thought and recap a full spectrum of strategies.
CCNG
AUGUST 3, 2022
Connect frequently with your professional network to stay abreast of new developments and best practice concepts beyond your core markets. We all have something worth sharing stemming from the information we consume, the events we experience and our personal insight. Share ideas and experience. Share it now , while it’s fresh.
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CCNG
AUGUST 17, 2022
The goal is not to amass a larger audience, but to build important personal and professional relationships that enhance your knowledge and expand your abilities. For a complete list of all 24 best practices you can use this link for a copy of the full white paper.
CCNG
AUGUST 31, 2022
Most people love getting personal introductions and being introduced as someone who can be a valuable, trusted connection. You’re in a great position to know where there are synergies, and can add value to the friends and colleagues in your network. It’s not a nuisance. It shows that you respect their knowledge and recognize their value.
Speaker: Dave Hoekstra, Calabrio
How can I make conversations personal over video? How can I make coaching as effective when not in person? The topics discussed during this webinar replay include: Do I need to score more calls when my agents are working from home? Are there tools that can help me keep track of things more efficiently?
CCNG
NOVEMBER 22, 2023
Host a communication game where everyone tells a story and the last person tells the story out loud to the group. Leverage employee strengths to spread best practices and show employees that you value their knowledge. Leaders can host open Forums for employees to share their thoughts and help decide on actionable steps.
CCNG
AUGUST 5, 2021
I am an old school contact center person. Dave Hoekstra is a Product Marketing professional with Calabrio (CCNG corporate member) and recently led a CCNG member Town Hall discussion on the modern approach to the enterprise contact center. I would like to take a moment to explore why that is.
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