CCNG

NOVEMBER 22, 2023

Host a communication game where everyone tells a story and the last person tells the story out loud to the group. Leverage employee strengths to spread best practices and show employees that you value their knowledge. Leaders can host open Forums for employees to share their thoughts and help decide on actionable steps.

Employee engagement 195

Employee engagement CCNG Best practices Surveys 195

CCNG

JULY 11, 2020

In less than 90 days the world changed and customer care changed with it. Organizations, customers and staff are unsettled. Once again, your ability to navigate a constantly changing environment and overcome new challenges will determine your ability to deliver great customer service and continued success.

CCNG 195

CCNG Benchmark Contact Center Customer Care 195

CCNG

MAY 27, 2021

Bring in Expertise – Wealth of knowledge Although you are the expert on everything about your company, center and customer, an outside consultant can bring in expertise on industry best practices for a variety of workstreams. Promote positive change – Catalyst for change – create a solution Consultants are expert change agents.

Consulting 195

Consulting Consulting Contact Center Gamification 195

CCNG

JULY 12, 2020

CCNG is working through our network of colleagues and resources to help share information, insights, and ideas on maintaining strong customer care, employee support, and business continuity during this challenging period. These articles and resources offer specific starting points we hope you’ll find helpful.

Contact Center 221

Contact Center CCNG Best practices Government 221

Speaker: Dave Hoekstra, Calabrio

As your brand’s voice on the front line, it’s imperative to find new and unique ways to keep your remote agents motivated to maintain performance and deliver quality customer care. How can I make conversations personal over video? How can I make coaching as effective when not in person?

Employee engagement