ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. As it turns out, the Golden Rule is really the benchmark for success when it comes to customer service and support. In fact, a lot.

Benchmark 80

Benchmark Upselling Education Best practices 80

Totango

AUGUST 23, 2022

Making upsell offers. White papers. Upsell offers. For each touchpoint, identify which KPIs you can use to set goals and benchmarks, measure outcomes, and evaluate the performance. Providing tutorial tips to answer customer questions and encourage greater product adoption. Delivering customer support. Blog content.

B2B 116

B2B Journey mapping SaaS Engineering 116

Comm100

OCTOBER 11, 2017

White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Social media can work just as well as call centers to upsell products or capture service-to-sales opportunities, and in this respect, it offers additional opportunities that aren’t possible via traditional phone calls. 30% Customer Care. 21% Joint.

Customer Service 49

Customer Service Customer Care Morale Marketing 49