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What is Net Dollar Retention? NDR Benchmarks, Formula & more

CustomerSuccessBox

Because net dollar retention refers to the percentage of your business that you’ve been able to keep and grow over time, a rate of at least 100% would be a suitable benchmark. NDR Benchmarks, Formula & more appeared first on. Gross Dollar Retention. The GDR percentage might be anywhere between 0% and 100%.

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Totango recognized as CS leader in G2 Winter 2024 reports

Totango

Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category. All the while galvanizing internal collaboration across accounts and facilitating upsell/cross-sell opportunity and execution to grow our book of business.

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The way to gain extra revenue in SaaS with customer success!

CustomerSuccessBox

The benchmark of Net Retention Rate. Customers like to engage with your products more, so make upsells and expansions. So as per the benchmark, only 125% of Net Retention has been able to crack by the 10% of companies and that is your golden benchmark ultimately. Your product is worth paying more than the initial value.

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Gaining the Competitive Edge: Unveiling the Power of Competitive Intelligence and Mystery Shopping

Ann Michaels and Associates

Benchmarking performance: CI enables companies to compare their performance with that of competitors, identify areas for improvement, and set realistic goals. Competitive benchmarking : Mystery shopping can compare a company’s performance against its competitors.

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Understanding Call Center Occupancy in the Contact Center and How To Optimize It

TechSee

Occupancy Benchmark Per Customer Service Channel. These expectations directly relate to the varying benchmarks per customer service channel. Service Channel Occupancy Rate Benchmark. Scheduled breaks are vital to the call center’s environment and staff mental health. Telephone 80-90%. Is A Higher Occupancy Rate Always Better?

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Hit the Target in your next Business Review

CSM Practice

Benchmarks. o Generally, customers appreciate benchmarks, let alone when their entire competitive landscape must deal with COVID-19 impact. o Is there a way for you to benchmark your customer vs. the market and/or similar organizations? (taking into consideration you are not present in the room). Lessons learned.

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Hear Tony Medrano’s Benchmark CallTalk Podcast Recording

RapportBoost

Technology can be leveraged to help contact center leaders better understand chat conversations and make decisions based on both their brand guidelines and what drives successful chat outcomes like sales, renewals, upsells, and customer satisfaction. Agent Training is becoming even more critical.