ProProfs Blog

DECEMBER 23, 2019

Maybe a couple of customer surveys. But it is not just about customer satisfaction surveys or getting to track the Net Promoter Score although both can be part of the overall equation. It also benchmarks the customer experience against your brand promise. The outcome of this exercise is vital. A few staff meetings.

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144

Balto

OCTOBER 31, 2022

Send a post-onboarding survey to your new agents: Did this program help them in their role? Send a post-onboarding survey to your tenured agent: Did they enjoy mentoring the new hire? CSAT Surveys. Role Playing Exercises. CSAT Surveys. These responses are your benchmark. Less than 20. 1-on-1 Training.

Contact Center 52

Contact Center Surveys Coaching Telecommunications 52

ChurnZero

JULY 9, 2020

We send registrants a survey with a topic list and create the agenda using the highest-voted ideas. Benchmarking – Entering the arena to win an award provides the opportunity to compare your Customer Success team with others in the industry. Recruiting – Awards validate your hiring stature among new recruits.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

Solvvy

JULY 8, 2022

The most successful businesses know customer satisfaction is more than a feel good, morale-boosting accomplishment. Business leaders responding to a SuperOffice survey revealed that their top business priority through 2025 is enhancing customer experience. Sample calculation: A business surveys 500 customers.

Metrics 106

Metrics Surveys Brand ambassadors Benchmark 106

ProProfs Blog

AUGUST 6, 2021

You can leverage automation techniques to create employee engagement surveys , forms , questionnaires , and take a deep dive into what makes your employees happy or unhappy at the workplace. Most of these tools come with the option to collect employee feedback via surveys or questionnaires. . Customizable Survey Templates.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

Russel Lolacher

OCTOBER 24, 2022

How we’re approaching employee surveys and reviews wrong. And we do a survey maybe once every 12 months, every 18 months. And doesn’t that make things a lot easier than worrying about this survey that we’re gonna launch every 12 or 18 months? I’m like, Oh, this is a narcissism exercise.

Employee engagement 52

Employee engagement Surveys Accountability Personalization 52