Benchmark Customer Care Customer retention Upselling 
TLC Associates
JULY 24, 2019
Studies by Bain & Company show the effort to increase customer retention by 5% produces 25% additional profits through upsells, cross-sells, and customer referrals. It’s not a stretch to say your ability to retain customers reflects your ability to grow your bottom line. Calculating Customer Retention Rates.
Pointillist
MARCH 20, 2019
An analysis of this index showed that the biggest companies in certain industries can earn up to hundreds of millions of dollars in incremental revenue for every one point of increase in Forrester’s Customer Experience Index (CX Index ). That number is the revenue impact of increased customer satisfaction.
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Comm100
OCTOBER 11, 2017
Should it be customer service? If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. This is also possible for companies whose social media team comes from a single department, and who aren’t fully versed in the ins-and-outs of responding to customers as a team.
Comm100
FEBRUARY 5, 2018
When pooled together, this information makes up a database of all the transactional, navigational, and support-based contact that a customer has had with a business, effectively summarizing that customer’s relationship with the company. It also gives companies the opportunity to upsell products, and convert leads.
NobelBiz
MARCH 23, 2022
Ask the provider the right questions If the contact center solution provider is willing to provide detailed benchmark information, see what they include. Customer Retention Rate : This figure reflects the number of customers you have been able to retain in all your campaigns.
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