PeopleMetrics

FEBRUARY 26, 2018

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). Let’s move on to how many new customers you acquired” is likely the next agenda item.

SaaS 96

SaaS Feedback Surveys B2B 96

AWS Machine Learning

MAY 7, 2024

The following section details the benchmark’s performance overall, and against each intent. Performance comparisons and considerations In this section, we have gathered the evaluation results and performance benchmarks for each model, before and after fine-tuning, as well as a comparison between the prompt engineering and fine-tuning the LLM.

Engineering 91

Engineering Technical Support Chatbots Best practices 91

Netomi

JANUARY 5, 2022

She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. Customer Service Leaders: Nate Brown. Gainsight has been the main flag-bearer of the customer success movement, organizing a global network of events under the Pulse banner.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ChurnZero

JANUARY 26, 2021

Customer success continues to evolve as a practice within companies that enjoy recurring revenue models. The range of responsibilities of Customer Success Managers (CSM) in the industry is dizzying. From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. .

Management 98

Management Chief Customer Officer Upselling SaaS 98