Lumoa

FEBRUARY 14, 2024

Fine-tuning your CX elements is a constant exercise. That’s why it’s essential to continuously iterate new approaches to see what works best and integrate those into your CX strategy. Benchmark Against Competitors Competitive analysis is also highly insightful during a CX audit.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

ClientSuccess

NOVEMBER 15, 2017

Customer success leaders can then measure and track these metrics against larger company benchmarks to build a better picture of overall customer satisfaction and health. Traditions and processes are often different between different countries or regional areas, and these exercises can often fix or control issues before they become a problem.

Enterprise 40

Enterprise Journey mapping Management Benchmark 40

Squelch

JUNE 18, 2019

These include other solutions that your on-premise, SaaS, hardware, or service offerings can deliver to the clients. At CSM Practice , we recommend accomplishing this by comparing each client to the processes, people, and features used by your best-of-breed customers. About CSM Practice.

Benchmark 53

Benchmark SaaS Accountability Best practices 53

ClientSuccess

JULY 23, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Quarterly strategy or business reviews allow us to present key KPIs, metrics, benchmarks, and recommendations to our customers.

Technology 44

Technology Chief Customer Officer Consulting Consulting 44

ChurnZero

JANUARY 26, 2021

The exercise of joint success planning itself is a collaborative one (hence the word “joint” in its name). That information is captured in an Account Plan which is a different exercise and tool altogether. . They also provide an opportunity to bring in best practices. Simplicity is the name of Joint Success Plan game.

Management 98

Management Chief Customer Officer Upselling SaaS 98

Taylor Reach Group

APRIL 9, 2019

Your doctor then makes recommendations to improve your health: get more exercise, watch what you eat etc. Recently there has arrived on the scene an alternative to a traditional assessment or audit and that is a SaaS (Software as a Service) offering which allows you to assess or audit your own center.

Contact Center 126

Contact Center Call Center Consulting Consulting 126