Global Response

DECEMBER 21, 2022

A Quality Assurance (QA) process ensures that your team is performing at the standards expected by your team and brand. After all, a solid QA process helps your team improve and ensure the quality of your customer support interactions. If Customer Satisfaction Scores (CSAT) is a metric you’re tracking (and it should be!),

Call Center 62

Call Center Outbound sales Feedback Best practices 62

JustCall

OCTOBER 22, 2020

The auto dialer acts as a co-pilot for sales teams. The ideal software for outbound sales campaigns, an auto-dialer increases sales productivity by as much as 200%. Think of the outbound sales campaigns as the manufacturing process. It saves time and enables teams to scale-up their calling capacity.

Real estate 76

Real estate CRM Banking Outbound sales 76

Babelforce

MARCH 18, 2021

While all cold calls are outbound calls, not all outbound calls are cold calls. Cold calls are a form of unsolicited contact made from a contact center – usually by a sales team. But there *are* more effective types of outbound calls. These are calls that your team enjoys making and your customers like to receive.

Outbound sales 52

Outbound sales Customer retention Interactive Voice Response Contact Center 52

Customer Guru

APRIL 10, 2018

Mr. Gangadhar has presented his theory on Service Excellence to various banks and private institutions, been invited as a guest speaker and has conducted development programs in excellent service delivery, outbound sales and supervisory skills. Circumstances forced me into retail banking in Dubai.

Consulting 110

Consulting Consulting Customer Service Customer centricity 110

Customer Centric Support

FEBRUARY 6, 2017

Introducing mindfulness in the workplace has become fairly common, especially for corporate leadership teams. On a larger scale, a few years ago Bank of America leadership was fraught with staffing issues at all of their many international call centers. These tools are not just for the leadership any more. Source – Unsplash.com.

Call Center 90

Call Center Outbound sales Customer centricity Contact Center 90

OctopusTech

SEPTEMBER 9, 2023

This can either be performed by an in-house team under a separate unit within a company or by hiring a third-party company who is specialized in this activity. Companies can save a lot of overhead costs of building and maintaining an in-house call center team which includes hiring, training, infrastructure, employee salaries, and technology.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Dialer 360

OCTOBER 29, 2018

Reps are the people that speak with if you call in your bank. You can also work for incoming sales where you take calls from people. Other hand outbound sales, people who call you to sell something with a warranty. The only person that can solve this query is you and the rest of your team.

Call Center 20

Call Center Telemarketing Contact Center Outbound sales 20