Customer Guru

APRIL 10, 2018

Continuing with our initiative of sharing experiences of top-notch CX experts, we have another gem of an interview with Mr. Gangadhar Krishna, an independent author, coach, trainer and consultant in customer service and excellence. Circumstances forced me into retail banking in Dubai. I returned to Dubai and joined an elevator company.

Consulting 110

Consulting Consulting Customer Service Customer centricity 110

Taylor Reach Group

SEPTEMBER 21, 2017

Service delivery is no longer the responsibility of reception, the information provider, order taker or outbound sales. However, there are number of boards like that of Sampath Bank that have commissioned customer service audits recognizing the strategic importance of customer service. Snapshotz™ Online for Consultants.

Customer Service 65

Customer Service Outbound sales Government Banking 65

Outsource Consultants

OCTOBER 23, 2018

These agents can deliver inbound service that strengthens your customer relationships while also boosting revenue through outbound sales. Argentinian contact centers provide omnichannel capabilities and can benefit companies in a variety of industries, including: Travel and hospitality. Energy and utility. Telecom and cable.

outsourcing 59

outsourcing Contact Center Automotive Real estate 59

JustCall

OCTOBER 22, 2020

The auto dialer acts as a co-pilot for sales teams. The ideal software for outbound sales campaigns, an auto-dialer increases sales productivity by as much as 200%. Think of the outbound sales campaigns as the manufacturing process. Insurance and Banking Industry Prospecting. Want to know how?

Real estate 76

Real estate CRM Banking Outbound sales 76

Customer Centric Support

FEBRUARY 6, 2017

On a larger scale, a few years ago Bank of America leadership was fraught with staffing issues at all of their many international call centers. Productivity – Within one week of introducing mindfulness to that same small outbound sales call center last year, productivity increased by 17% and they are maintaining it.

Call Center 90

Call Center Outbound sales Customer centricity Contact Center 90

Pointillist

JULY 25, 2018

Estimate project duration by speaking with the vendors you have shortlisted and any industry consultants/analysts who may be advising you. Success Metrics for the Project Project Deployment Time – An important success metric is whether the customer journey analytics project, as defined, is completed on time.

Analytics 43

Analytics Metrics Government Journey mapping 43