Banking Contact Center Government Self service 
Talkdesk
DECEMBER 23, 2020
Distribution through financial centers: Banks, credit unions and community lenders will receive the applications, review, process and distribute the new tranche of $267.5 Banks and lenders will need to make the PPP process as clear and straightforward as possible to their agents and clients.
3CLogic
JANUARY 24, 2024
As organizations are ramping up their digital transformation strategies to meet the immediate and personalized experiences required by today’s customers, it’ s no surprise Conversational AI is emerging as the fastest-growing segment within the contact center space. Why should you consider using AI in your contact center?
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Eptica
AUGUST 14, 2015
Date: Friday, August 14, 2015 The 10 steps to digital customer experience success in banking. Author: Pauline Ashenden Twenty years ago, the majority of banking was carried out face-to-face through an extensive branch network and most consumers remained with the same bank for much of their lives. Published on: August 14, 2015.
Cisco - Contact Center
NOVEMBER 17, 2020
According to a global survey by McKinsey & Company, 62% of organizations are experiencing increasing demand for online purchasing and services by their customers, and 53% believe this trend will continue in the future. The banking industry is one example of widespread adoption of digital and omnichannel service. What’s Next?
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HGS
MAY 27, 2015
The Contact Center Evolution: 5 Focus Areas to Move from Vanilla to Value. Contact centers have undergone significant transformation in the past few years, driven largely by the shift from voice to digital and omni-channel customer service. Widening Service Delivery Scope. Posted by Matthew Vallance.
USAN
MAY 10, 2017
One bucket holds transactional (self-service) events. That third bucket—let’s call it the blended bucket—could soon be the biggest bucket as more and more companies adopt an omnichannel approach to customer service, and interactions commonly move from self to assisted service, and even back again.
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